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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The lady at the front desk was nodding out It took her about 30 minutes to check me in cause. I kept having to be like. Excuse me, excuse me to wake her up.
Business response:
Dear Bryan, We apologize for the delay and inconvenience you experienced during check-in. This is certainly not the level of service we strive to provide, and your feedback will be shared with the appropriate team members to address the situation. We appreciate your patience and understanding in this matter and are committed to ensuring a better experience for all our guests in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Needs work. I slept fine the first night, but the second night after asking for a blanket, I ended up getting bitten about eight times on my legs, I have no idea what was biting me. This hotel has no amenities whatsoever, unless you count a granola bar for breakfast. The place is dated and it would appear from the people around it, that the state must House people there as well. The hotel is dated, it needs serious refreshing. The furniture is old, the tvs are small, the pillows are tiny, you need 2 to make 1 normal size pil... read more
Business response:
Dear AnnMarie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Room smells bad and no toiletry provided only on request , sofa in the room as torn and curtain were too dirty ,luckily it was one night stay ,worst experience
Business response:
Dear Sunny, Thank you for sharing your experience. We regret that your stay did not meet your expectations due to the unpleasant odor, the condition of the sofa, and the lack of toiletries. This is not the standard we strive to maintain, and your concerns will be addressed with our team to improve our services. We appreciate your feedback and hope to provide a better experience in the future.Sincerely,Hotel Management
The room smelled horrible. We ask for a different room and they had nothing available. Wouldn’t stay there again
Business response:
Dear Leidy, Thank you for your feedback. We sincerely apologize for the unpleasant experience you had during your stay. It is concerning to hear that the room did not meet your expectations and that we were unable to accommodate your request for a different room. Your comments will be shared with our management team to ensure we address these issues. We appreciate your input and hope you will consider giving us another chance in the future.Sincerely,Hotel Management
This was the worst stay we have ever had. It’s dangerous and they wouldn’t even give us more than one roll of toilet paper per day!
Business response:
Dear Kristan, Thank you for sharing your experience. I’m sorry to hear that your stay did not meet expectations. We take safety and guest comfort seriously and strive to provide a better experience. The concerns you’ve raised regarding amenities are noted and will be addressed to ensure improvement. Your feedback is valuable as we work to enhance our services.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,373 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.