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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were flies in the hotel room. The shower had no curtain. The elevator didn't work. There was a dumpster at the end of the hallway. And it smelled like curry. For the amount of money we paid to stay there I was very disappointed with the cleanliness of the hotel and room.
Business response:
Dear Leah, Please accept our apologies for the condition of your suite and any oversight on our part. Our housekeeping and maintenance team usually does a great job ensuring our guests have an exceptional experience at our hotel. Unfortunately, we failed to provide that for you. We assure you that what you experienced is unacceptable by our standards and will take adequate measures to correct this. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Manag... read more
The room smell like cigarettes and the bedsheet was dirty. The worst experience!
Business response:
Dear Peijin, Thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand the significance of having a clean and smoke-free room. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,... read more
Ooooooboy Seems like a very low budget motel . Nothing real updated like a tiny television. Smells like marijuana in the entrance way. Service was ok after 5 minutes standing in front of desk waiting for someone to show up. Over all not so good, I stayed there because it was close to a business meeting I was having the next morning. That’s about it
Business response:
Dear Robert, Thank you for taking the time to review your stay with us. We are genuinely sorry for not providing the exceptional stay you deserve. We want to assure you that we take this matter seriously and will implement appropriate measures to prevent similar instances. Thank you for taking the time to provide us with your feedback. We greatly appreciate it as it helps us to identify areas where we can improve our services.Sincerely,Hotel Management
Staff unfriendly like you were bothering them, room dark, dirty & smelled. Complained & was told no other rooms available. Needs to be updated extremely out dated. Grab & go breakfast not available at 7am was empty & not refilled another person was complaining & was ignored. People walking dogs through the lobby would never ever recommend this place to stay at.
Business response:
Dear Johanna, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Please be assured that we have discussed your feedback with our team to prevent such issues from recurring. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Manageme... read more
The property was in fair condition. The overall impression was that I felt unsafe without my husband with me. The room was presented as having a queen-sized bed, it was DEFINITELY NOT, it was full-size at best. The room had absolutely nothing besides towels and 2 bars of soap. We had to go down to the lobby to ask for a cup. I turned the light on in the bathroom and the plastic covering over the light bulbs fell and hit me. We could clearly see that it had been taped in place. Overall, it was a terrible experience and it is ... read more
Business response:
Dear Jane, Thank you for choosing our hotel for your recent stay. We always want to make every effort to provide a flawless stay; therefore, we sincerely apologize for not meeting your expectations. We appreciate you sharing these details so we can look into this and make the necessary improvements. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
This hotel is one of the dirtiest hotels I have ever stayed in, noisy and not safe
Business response:
Dear Denis, Thank you for staying with us and sharing your review. We sincerely apologize for the shortcomings you experienced during your stay with us, particularly regarding the cleanliness, comfort, and maintenance of our suites, in addition to ensuring a safe environment. Your feedback is greatly appreciated, and we will utilize it to enhance the quality of our services. Thank you for bringing these concerns to our attention, as we remain fully committed to meeting and exceeding the expectations of our valued guests. We ... read more
Needs improvement
Business response:
Dear GRANT, Thank you for the feedback about your stay at our hotel. We strive to provide our guests with all the comforts of home; therefore, we are disappointed to hear we did not meet your expectations. Please accept our apologies, as we never meant to disappoint our guests. Your comments will help us as we continually improve our guest's experience. We appreciate you being our guest and hope you give us another chance to provide you with the outstanding experience you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,373 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.