Extended Stay America - Long Island - Melville

Business response:

Dear Julia, Thank you for taking the time to share your feedback. We apologize for the inconvenience caused by the non-functional elevator. We understand how frustrating this must have been and regret that you were not informed beforehand. Your input is valuable to us, and we'll ensure better communication in the future. We appreciate your patience and hope to serve you better next time.Sincerely,Hotel Management 

Business response:

Dear Reginald, Thank you for sharing your review of our hotel. We aim to provide every guest with the exceptional experience expected of us; however, we apologize for any concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management 

Business response:

Dear Loudgy, Thank you for sharing your feedback with us. We appreciate your understanding and patience as we worked to address the issues you encountered with the elevator and room odor. We sincerely apologize for any inconvenience this caused during your stay. Your comments are invaluable as we strive to improve our facilities and services. Please be assured that we are taking steps to prevent similar occurrences in the future. We hope you will consider giving us another opportunity to provide you with a more pleasant expe... read more

Business response:

Dear Marcia, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will address this appropriately, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing.Sincerely, Hot... read more

Business response:

Dear Guest, Thank you for choosing us for your recent accommodations. We apologize for not meeting your expectations with our property's conditions and for any cleanliness issues that compromised your stay. We aim to provide a comfortable stay for our guests. Additionally, we understand the importance of basic amenities, and thus, we try our best to provide kitchen amenities that our guests can request from our front desk team. We strive to provide a better experience for our guests and hope to have the opportunity to improv... read more

Business response:

Dear Sal, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. Your concerns about the property’s condition and the incidents you mentioned are taken seriously. We strive to maintain a high standard and regret that we fell short. Please know that your feedback will be shared appropriately to improve our services. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management