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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Geen goede plek om te overnachten, geen enkele service als hotel en het ligt vlak naast een snelweg wat heel veel geluidsoverlast waardoor we niet konden slapen, dit is ook niet vermeld op de website van expedia wij zijn na een nacht naar een ander hotel gegaan.
Business response:
We are sorry for the service and noise issue you encountered while you were here and regret your stay was not to your expectations. We wish we would have known about the noise problem as we would have done our best to ensure you are comfortable. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Our room was filthy. It obviously had not been cleaned for some time. The bathroom sink was plugged. The toilet seat had specs of feces on the toilet seat 2 small cockroach type bugs were killed in the bathroom. There was an old used shampoo package under the seat in the shower. We sat on the end of the bed and it popped up and almost threw us onto the floor. There was a yellow pill and cough drop under the head of the bed in a large area of dust that had not been swept for some time. I had to ask for a bottle of disinfectan... read more
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Go elsewhere. Was put into an absolutely filthy room with beer cans and sticky residue all over kitchen. Beds were made and windows were held open with beer cans and ashes on window of this non smoking room. Not much care in staff’s effort and breakfast that was included was not available.
Business response:
Thank you for choosing our hotel. We apologize for the inconvenience you experienced as we take pride in delivering impeccable service and well-appointed rooms. Your comments have been shared with the appropriate individuals to ensure a better outcome going forward. We would appreciate you giving us another opportunity to provide you with a comfortable experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Hard beds The beds were horrible they were small and to top it off the moved easily!!
Business response:
Nuvia, thank you for being our guest. We are sorry for the unpleasant stay you had with us and that you found our bed uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.