This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location but really rundown hotel Booked this hotel for relatives who cannot speak English. When we checked in, I asked for a coffeemaker. Front desk said he would take it to my room. I waited for awhile then walked to front desk. He said he couldn't find a pot to go with the machine. I said never mind, just gave me 2 coffee mugs. There is no basic things in room to use. No glass, mug, bowl nor plate. Everything is upon requested which took forever to get. I was told breakfast is grab and go. It should be oatmeal, muffi... read more
Business response:
Thank you for your review. We are sorry for your disappointment with the kitchenware policy and that we were not able to provide you with a coffee maker. We regret you were not able to take advantage of our grab-and-go breakfast. We appreciate your feedback ad will share it with the concerned team so that they can take the necessary steps. We are also sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. W... read more
I arrived at about 9p on Aug 17th to register at the hotel and was told by the front desk person that the hotel was full and there were no rooms available. The woman acknowledged that I had prepaid for three nights but offered no assistance finding another hotel. I called Expedia and they called the woman who told them that she had turned away 22 guests with reservations. The Expedia stated the hotel had overbooked and there was nothing they could do even though I had prepaid. The Expedia rep offered to refund my payment and... read more
Never again.... Tv didn’t work
Business response:
Armando, thank you for being our guest. We apologize for the issues you encountered in your suite with the television. Our maintenance team is already working to solve the issue, so thank you for bringing this to our attention. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Check in was time consuming as there was only 1 clerk while others went back and forth. Pillows didn't have pillow cases, no toilet paper and the plumbing in the shower was messy with chalk and apparent water damage. This felt like a motel 6 than an upper scale hotel that I'm used to in staying, I will not be staying at this hotel ever again
Business response:
Thank you for staying at our hotel. We are sorry for the inconvenience caused at the time of check-in and regret the issues you encountered in your room. We have shared your feedback with the housekeeping and maintenance team to review and rectify the problems. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Service was horrible, phone in didn’t work and when I told the staff said they knew and yet they didn’t tell me when I checked in. Requested dishes and said that they didn’t have any and would see what they could pull together. I’ve stayed at the Extended American s locations and this really bad, I would never stay here again.
Business response:
Thank you for evaluating your stay. Please accept our sincere apologies for the service issues you encountered. Your feedback is important to us, and we will surely share your concerns with the respective team to make sure we are consistent with our service delivery. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.