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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had No towels , no toiletries and the bed had bugs. My nephew was bitten by some bed bugs.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
It is outdated, dirty, and staff in the morning was to busy talking then cleaning or keeping items up at the "breakfast ", which was a disappointing. There was dust in the room, which shows lack of cleaning or care. Elevator floor was dirty, nothing a broom would not have taken care of. We saw trash in hallway near our room when we checked in, was still there this morning. When i told front desk, she asked where, i stated by our room, where, in the hallway, what floor, really, you're check8ng me out. I was in a pinch or woul... read more
Business response:
First and foremost, we apologize for the dust in the rooms assigned to you and for the cleanliness issues you encountered in your room. Your comments have been shared with our housekeeping team to be more diligent in their efforts going forward ensuring it is not repeated again. We are also sorry that our front desk staff team fell short of providing you with an excellent service. We have discussed your concerns with them so that we can improve our future guests’ experience. Please consider giving us another chance to prove ... read more
Horrible, uncomfortable beds, pillows, chairs. Absolutely nothing was comfortable at all! Towels thin, hard, useless. “Breakfast” consists of coffee and granola bars. There are no amenities in a room designed for lengthy stays. Need a glass? You have to go get it from the front desk. Carpets in the hallways are stained, smell of pot in the air, loud music... Also would it be so difficult to come up with a comfortable smoking area? Standing in the middle of the parking lot is ridiculous. If I have to put up with all that othe... read more
Business response:
Thank you for staying at our hotel. We are sorry you were unhappy with our kitchenware policy and apologize for the cleanliness issue you encountered. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Yo... read more
Our room was dirty and we had to move to another room. Hair all over shower bed skirt full of spit or something. Will not ever go there again
Business response:
Thank you for choosing our hotel. We are very sorry for the cleanliness issue you experienced in your initial room and regret your stay was not a pleasant one. Your feedback has been shared with the housekeeping team to be more attentive in their work so that our future guests do not encounter a similar problem. Please visit us again in the future so that we can make it up to you. Sincerely, Hotel Management
The bathroom was rather dirty and not kept up. Part of the ceiling was actually coming down. there was hair in the sink, around the toilet and in the shower.
Business response:
Thank you for taking the time to review your experience and letting us know how we can improve. We are sorry for the cleanliness issues you experienced in your bathroom and regret the inconvenience caused. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. We value your feedback and hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The property was not very clean we were on the 3rd floor and the water would literally shut off for a few moments.. The bathroom door would not close all the way there was only one small round piece of soap. No ice in the bldg. It was not a good place
Business response:
Thank you for your review of your recent stay. We are sorry for the maintenance and housekeeping service issues in your suite. Your feedback will be shared with the appropriate teams for review and action. We are also sorry for the unfortunate situation with a water supply and truly understand your frustration. Although we are certain this is a temporary issue, we apologize for the inconvenience this caused. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Si... read more
The outside of the hotel smelled of urine. The inside hallways were riddled with dirty dishes and pans. The floors were not vacuumed for days. The beds would roll around on the floor because they werent locked down.
Business response:
Thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room, and for that, we are sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We value your feedback and truly hope you will consider and us a chance to make it up to you in the future. Sincerely, Hotel Management
Not the cleanest Carpet was dirty throughout. Fire alarm was going off & elevator was not working. Room carpet was vacuumed but stained. Halls were dark & gloomy. Bed was comfortable & bathroom/kitchen were clean
Business response:
Please accept our apologies for the hassle you had and that we could not keep our promise of providing you a clean and comfortable stay. Your feedback regarding the carpets is discussed with the housekeeping team in an effort to improve our future guests' experiences. We are sorry for the disturbance caused due to the fire alarm going off and the elevator being out of order. Your feedback has been shared with the maintenance team for review and action. What you experienced is not acceptable, but we would like you to consider... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.