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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom was rather dirty and not kept up. Part of the ceiling was actually coming down. there was hair in the sink, around the toilet and in the shower.
Business response:
Thank you for taking the time to review your experience and letting us know how we can improve. We are sorry for the cleanliness issues you experienced in your bathroom and regret the inconvenience caused. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. We value your feedback and hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The property was not very clean we were on the 3rd floor and the water would literally shut off for a few moments.. The bathroom door would not close all the way there was only one small round piece of soap. No ice in the bldg. It was not a good place
Business response:
Thank you for your review of your recent stay. We are sorry for the maintenance and housekeeping service issues in your suite. Your feedback will be shared with the appropriate teams for review and action. We are also sorry for the unfortunate situation with a water supply and truly understand your frustration. Although we are certain this is a temporary issue, we apologize for the inconvenience this caused. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Si... read more
The outside of the hotel smelled of urine. The inside hallways were riddled with dirty dishes and pans. The floors were not vacuumed for days. The beds would roll around on the floor because they werent locked down.
Business response:
Thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room, and for that, we are sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We value your feedback and truly hope you will consider and us a chance to make it up to you in the future. Sincerely, Hotel Management
Not the cleanest Carpet was dirty throughout. Fire alarm was going off & elevator was not working. Room carpet was vacuumed but stained. Halls were dark & gloomy. Bed was comfortable & bathroom/kitchen were clean
Business response:
Please accept our apologies for the hassle you had and that we could not keep our promise of providing you a clean and comfortable stay. Your feedback regarding the carpets is discussed with the housekeeping team in an effort to improve our future guests' experiences. We are sorry for the disturbance caused due to the fire alarm going off and the elevator being out of order. Your feedback has been shared with the maintenance team for review and action. What you experienced is not acceptable, but we would like you to consider... read more
I wish staff would have reminded us of their amenities, such as what time breakfast was. My first room was dirty and not maintained. There was cat litter on the floor. The rack on the bathroom wall was broken and hanging, the shower head was broken, the tub was dirty, and the sealing had a hole in it. I asked for a second room. The second room Was a little better. I don’t think they wash the bedding. The bed is made when you walk in, but do they clean the bedding and replace the used ones with clean ones? There was hair and ... read more
Business response:
Thank you for sharing your experience about your recent stay. We apologize for the housekeeping and maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are also sorry that our hotel policy was not communicated to you during the time of check-in. We will share your comments with our front desk team to be more diligent going f... read more
We were asked to leave our room due to a security problem at our floor. LUCKYLY we were given a refund of one night due to the security problem, which was confirmed by Expedia.
Dissatisfied The sheets were dirty, the bathroom was made for handicap and the phone had no dial tone , and we were never told the check out time.
Business response:
Sandra, thank you for your feedback. We are sorry for the problems you encountered and regret our hotel did not meet your expectations. We have shared your feedback with the housekeeping and maintenance team to be more diligent in their efforts. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.