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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
very very bad the worst hotel ever no housekeeping no ice machines no breakfast full of ants y stell open I shure gert my money back
Business response:
We appreciate you bringing your experience to our attention. Please accept our sincere apologies for the ants in your suite.Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee. We are sorry you were not able to take advantage of our breakfast offerings. We appreciate your feedback ... read more
Yuck The area had a lot of drug users. The towels and bathroom were very dirty. I would not recommend nor would I stay again.
Business response:
Briana, thank you for your review of your recent visit. We are sorry for not living up to your expectations to clean accommodations during your stay and also apologize for your disappointment with the area. Your feedback will be shared with the housekeeping team for review and action. We appreciate your comments and hope to have another chance to prove ourselves. Sincerely, Hotel Management
Budget Motel status It is an older looking and feeling location, the hallways smelt stall despite being non smoking. The telephone in our room did not work, at all, no dial tone. The bathroom had clear water damage and the ceiling was destroyed; needs new drywall but AT least could use bleach to remove the mildew from the ceiling. The bed was relatively comfortable but the sheets were rough.
Business response:
Thank you for being our guest. Please accept our apologies for the cleanliness and maintenance issues you encountered here. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
So much drug use on the property! The light on the oven was broken and there was no hot water in the kitchen sink the microwave was broken, the hallway smelled like urine. I just cannot recommend this place to any of my friends or family. But the staff was very courteous and helpful.
While the hotel accommodates people traveling with animals, they do not properly clean the rooms. Ours reaked of animal urine. Hotel was unable to move us to another room. We asked someone come clean the room the next morning. We returned that evening and towels were still on the floor and no one had been up to clean. Will never stay here again
Business response:
Sena, we apologize for being unable to provide you with a hassle-free and clean experience. guests. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.