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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Rather not say..
Business response:
Chris, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
The hotel elevators were not functioning we were told this by the pleasant attending staff on arrival. It was clear that there was understaffing problems going on as well as. The tub in the bathroom was unclean, there were not sufficient towels in the room we were told to come downstairs to pick up our towels. There were no shampoo or conditioner in the restroom or either. Overall the hotel itself appear to be unkept. This experience would have been "okay" if it weren't for the price which i did not feel the hotel deserved.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Poor Service Overall, I would not recommend a stay at this place. My friend & I decided to stay here due to proximity of being near Dodger Stadium for the World Series. There was no one at the front desk & we waited for about 10-15 minutes for the receptionist to show up. Upon checking in she mentioned TVs in the room do not work & that they have been down for over 3 weeks. 3 weeks?? No solution!! The room itself is very dated. The bathroom flush kept running the water. No support from maintenance team. I would stay somew... read more
Business response:
Chintan, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate action to identify why we failed so we can prevent these issues from occurring again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Very dirty, very disgusting, no tv, bad smell all over the building. It’s the worst hotel I’ve ever stayed at in my life.
Business response:
Thank you for reviewing our hotel. Please accept our apologies for the cleanliness and odor issues you encountered in your room. We have asked our housekeeping team to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
No cable. Power went out for several hours.
Business response:
Thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to get the power restored as soon as possible. We hope this incident does not keep you from choosing us again on your next visit to our area. We look forward to having you stay with us again. Sincerely, Hotel Management
Not so good, tv not working and got bed bug bites
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.