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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The building is ok but once you go thru the doors one could see the upkeep was not that great, entry doors dirty finger prints all over the doors , elevator floors needed to be swept, my room smelled like cigarettes. Was advised no muffins for breakfast only granola bars. List of services in room mentioned must bring down dirty towels in exchange for clean towels. One of customers had dog and next morning their was dog poop by front entry area, I advised clerk she went to look at and when I left the dog poop was still there.... read more
Business response:
Thank you for staying with us during your visit to recently. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. Moreover, we are sorry our breakfast was not to your liking. We will share your valuable comments regarding our ... read more
Very outdated and overpriced I stayed here with my family over the new year I stayed here with my family over the new year to go to the Rose Bowl Because it was close, but next time I would pay more to stay someplace nicer. The hotel is not updated at all. We ran out of water every time we took a shower. There were absolutely no amenities. I have stayed at places five times nicer for 1/3 the price.
Business response:
Jan, we are sorry to learn how disappointed you were with your stay this time. We have taken note of your comments about the shower and amenities as we are always looking for ways to improve our future guest experience. Thank you for your feedback. We hope to have another opportunity to leave you with a much better impression of our hotel. Sincerely, Hotel Management
Extremely substandard hotel condition. Old and worn, plumbing leaks.
Business response:
David, thank you for being our guest. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Needs work was expecting a better stay
Business response:
John, first and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Better than sleeping on floor, but not by much Rock hard beds with 2 TINY pillows. Asked for extra pillows and they are “waiting for an order of pillows to show up”.
Business response:
Erik, thank you for taking the time to write a review regarding your recent stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. We value our guests and their recommendations and we will share your comments with our leadership team. Thank you for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, ... read more
早餐不好。整理房間要十塊美金，預訂時要看清楚規則。
Business response:
Hsinyi, thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.