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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wish staff would have reminded us of their amenities, such as what time breakfast was. My first room was dirty and not maintained. There was cat litter on the floor. The rack on the bathroom wall was broken and hanging, the shower head was broken, the tub was dirty, and the sealing had a hole in it. I asked for a second room. The second room Was a little better. I don’t think they wash the bedding. The bed is made when you walk in, but do they clean the bedding and replace the used ones with clean ones? There was hair and ... read more
Business response:
Thank you for sharing your experience about your recent stay. We apologize for the housekeeping and maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are also sorry that our hotel policy was not communicated to you during the time of check-in. We will share your comments with our front desk team to be more diligent going f... read more
We were asked to leave our room due to a security problem at our floor. LUCKYLY we were given a refund of one night due to the security problem, which was confirmed by Expedia.
Dissatisfied The sheets were dirty, the bathroom was made for handicap and the phone had no dial tone , and we were never told the check out time.
Business response:
Sandra, thank you for your feedback. We are sorry for the problems you encountered and regret our hotel did not meet your expectations. We have shared your feedback with the housekeeping and maintenance team to be more diligent in their efforts. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Good location but really rundown hotel Booked this hotel for relatives who cannot speak English. When we checked in, I asked for a coffeemaker. Front desk said he would take it to my room. I waited for awhile then walked to front desk. He said he couldn't find a pot to go with the machine. I said never mind, just gave me 2 coffee mugs. There is no basic things in room to use. No glass, mug, bowl nor plate. Everything is upon requested which took forever to get. I was told breakfast is grab and go. It should be oatmeal, muffi... read more
Business response:
Thank you for your review. We are sorry for your disappointment with the kitchenware policy and that we were not able to provide you with a coffee maker. We regret you were not able to take advantage of our grab-and-go breakfast. We appreciate your feedback ad will share it with the concerned team so that they can take the necessary steps. We are also sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. W... read more
I arrived at about 9p on Aug 17th to register at the hotel and was told by the front desk person that the hotel was full and there were no rooms available. The woman acknowledged that I had prepaid for three nights but offered no assistance finding another hotel. I called Expedia and they called the woman who told them that she had turned away 22 guests with reservations. The Expedia stated the hotel had overbooked and there was nothing they could do even though I had prepaid. The Expedia rep offered to refund my payment and... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.