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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again.... Tv didn’t work
Business response:
Armando, thank you for being our guest. We apologize for the issues you encountered in your suite with the television. Our maintenance team is already working to solve the issue, so thank you for bringing this to our attention. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Check in was time consuming as there was only 1 clerk while others went back and forth. Pillows didn't have pillow cases, no toilet paper and the plumbing in the shower was messy with chalk and apparent water damage. This felt like a motel 6 than an upper scale hotel that I'm used to in staying, I will not be staying at this hotel ever again
Business response:
Thank you for staying at our hotel. We are sorry for the inconvenience caused at the time of check-in and regret the issues you encountered in your room. We have shared your feedback with the housekeeping and maintenance team to review and rectify the problems. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Service was horrible, phone in didn’t work and when I told the staff said they knew and yet they didn’t tell me when I checked in. Requested dishes and said that they didn’t have any and would see what they could pull together. I’ve stayed at the Extended American s locations and this really bad, I would never stay here again.
Business response:
Thank you for evaluating your stay. Please accept our sincere apologies for the service issues you encountered. Your feedback is important to us, and we will surely share your concerns with the respective team to make sure we are consistent with our service delivery. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
very very bad the worst hotel ever no housekeeping no ice machines no breakfast full of ants y stell open I shure gert my money back
Business response:
We appreciate you bringing your experience to our attention. Please accept our sincere apologies for the ants in your suite.Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee. We are sorry you were not able to take advantage of our breakfast offerings. We appreciate your feedback ... read more
Yuck The area had a lot of drug users. The towels and bathroom were very dirty. I would not recommend nor would I stay again.
Business response:
Briana, thank you for your review of your recent visit. We are sorry for not living up to your expectations to clean accommodations during your stay and also apologize for your disappointment with the area. Your feedback will be shared with the housekeeping team for review and action. We appreciate your comments and hope to have another chance to prove ourselves. Sincerely, Hotel Management
Budget Motel status It is an older looking and feeling location, the hallways smelt stall despite being non smoking. The telephone in our room did not work, at all, no dial tone. The bathroom had clear water damage and the ceiling was destroyed; needs new drywall but AT least could use bleach to remove the mildew from the ceiling. The bed was relatively comfortable but the sheets were rough.
Business response:
Thank you for being our guest. Please accept our apologies for the cleanliness and maintenance issues you encountered here. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.