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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel very dirty and smelled like urine in hallways. Only good thing is the distance to the track.
Business response:
James, thank you for being our guest. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. On a positive note, we are happy to know you liked our proximity to the track. Please consider giving us another opportunity to provide you with the exceptional e... read more
Bad experience. There are no frets. Not a single glass or cutlery! Twice we lathered because the water ran out. In the morning for the gun teeth. There was no water again !! I also told him that I wanted two rods and I gave one with a single bed and very small. We do not sleep at ease!
Business response:
Monica, thank you for your review. We are sorry for the inconvenience you had due to our emergency plumbing repair. Please know we do not like to inconvenience our guests by shutting off the water to the entire hotel for any length of time, but this was an emergency situation we could not anticipate, nor could we delay. If such a situation should arise in the future, we will take steps to notify all guests immediately. We are also sorry that the service was not to your expectations and the inconvenience it caused. Please kno... read more
First room smelled like some weird chemical burning, I got moved. The next room smelled like cigarettes even though it was non-smoking. One of the towels had someone else's hair on it. Just gross. Definitely never staying here again.
Business response:
Thank you for your review. We apologize for the odor you experienced in your rooms and for the cleanliness issues you had with the towels. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We have asked our housekeeping staff to make sure these rooms receive a deep clean to make our future guests experience a better one. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
There was a refrigerator in room but not working. Just granola bars and coffee were served as breakfast. There wasn’t any lotion or conditioner.
Business response:
Thank you for your review of your recent stay. We apologize for the issues in your suite. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. We are also sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Man... read more
Worst stay. Water was not coming in bathroom. Room service wasnt availabe. Breakfast was joke. Room was stinking.
Business response:
Jay, thank you for being our guest. We are sorry for the issues you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. It is also disappointing to know you were unhappy with our grab-and-go breakfast. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. We urge you to choose us agai... read more
no hair dryers in the rooms, tub wasn't cleaned from last guests, toilet was hard to flush, coffee ran out and took forever for them to make more.
Business response:
Thank you for your review. We are sorry for the difficulties you faced in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. Please know, the hairdryer for your room is kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. Also, your feedback regarding our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accep... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.