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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is a mess AVOID The property smelled like a drug detox facility. Your free breakfast consists of a single granola bar. Their is no coffee to be found. That's free your breakfast!! The rooms smell terrible. When my wife went to complain they did nothing.
Business response:
Thank you for your review. We are sorry for the odor you encountered and that we were unable to resolve it to your satisfaction. Your feedback will be shared with our housekeeping team for review and action. We will also share your valuable comments regarding our grab-and-go breakfast with the appropriate team so that they can take the necessary steps to make our future guests experience a better one. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
There was really not much to like except that pets are allowed, there was no hot water to shower and the room was dirty
Business response:
Thank you for staying with us. Although you liked our pet-friendly hotel, we are sorry for the cleanliness issue you experienced in your suite. Your concerns have been shared with our housekeeping team to ensure a better experience going forward. We have also alerted our maintenance team to check the water temperature to fix it immediately. Thank you again for your candid feedback. We hope for an opportunity to make this up to you during a future visit to the city. Sincerely, Hotel Management
The room had No towels , no toiletries and the bed had bugs. My nephew was bitten by some bed bugs.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
It is outdated, dirty, and staff in the morning was to busy talking then cleaning or keeping items up at the "breakfast ", which was a disappointing. There was dust in the room, which shows lack of cleaning or care. Elevator floor was dirty, nothing a broom would not have taken care of. We saw trash in hallway near our room when we checked in, was still there this morning. When i told front desk, she asked where, i stated by our room, where, in the hallway, what floor, really, you're check8ng me out. I was in a pinch or woul... read more
Business response:
First and foremost, we apologize for the dust in the rooms assigned to you and for the cleanliness issues you encountered in your room. Your comments have been shared with our housekeeping team to be more diligent in their efforts going forward ensuring it is not repeated again. We are also sorry that our front desk staff team fell short of providing you with an excellent service. We have discussed your concerns with them so that we can improve our future guests’ experience. Please consider giving us another chance to prove ... read more
Horrible, uncomfortable beds, pillows, chairs. Absolutely nothing was comfortable at all! Towels thin, hard, useless. “Breakfast” consists of coffee and granola bars. There are no amenities in a room designed for lengthy stays. Need a glass? You have to go get it from the front desk. Carpets in the hallways are stained, smell of pot in the air, loud music... Also would it be so difficult to come up with a comfortable smoking area? Standing in the middle of the parking lot is ridiculous. If I have to put up with all that othe... read more
Business response:
Thank you for staying at our hotel. We are sorry you were unhappy with our kitchenware policy and apologize for the cleanliness issue you encountered. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Yo... read more
Our room was dirty and we had to move to another room. Hair all over shower bed skirt full of spit or something. Will not ever go there again
Business response:
Thank you for choosing our hotel. We are very sorry for the cleanliness issue you experienced in your initial room and regret your stay was not a pleasant one. Your feedback has been shared with the housekeeping team to be more attentive in their work so that our future guests do not encounter a similar problem. Please visit us again in the future so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.