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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So much drug use on the property! The light on the oven was broken and there was no hot water in the kitchen sink the microwave was broken, the hallway smelled like urine. I just cannot recommend this place to any of my friends or family. But the staff was very courteous and helpful.
While the hotel accommodates people traveling with animals, they do not properly clean the rooms. Ours reaked of animal urine. Hotel was unable to move us to another room. We asked someone come clean the room the next morning. We returned that evening and towels were still on the floor and no one had been up to clean. Will never stay here again
Business response:
Sena, we apologize for being unable to provide you with a hassle-free and clean experience. guests. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
The property is right next to 210 freeway. I had a room on the north side, very noisy with traffic ALL night long. You will not get any rest. Maybe the rooms on the south side are better, I don't know? Elevator walls very dirty, lots of dings, scratches and stains everywhere in reception and hallways areas. I would say you get what you pay for, but It was still over $100 and night stay. The desk staff girl was great! I believe her name was Theresa. She accommodated me with me check out with no problem. Thank you.
Business response:
Thank you for sharing your comments. We are sorry for the issues you encountered and regret your stay was not a pleasant one. Rest assured, your feedback has been shared with our housekeeping team to be more diligent in their work so that no future guests cleanliness issue. On a positive note, we are pleased to know you liked our front desk associate. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
WOW! When I first arrived, I was given a room key gor a room on the 3rd floor, and the room key would not open thr door. I took myself and my luggage back ti the front counter. I was then provided another key to the same room. When I used the second key to open the door, there was a male indide. He looked angry and I felt embarassed and unsafe. Back the lobbyagain, I was given the correct key to another room. This room was old in furnishings and the counter was damage. Breakast was not continental. It was cofee, tea, muffins... read more
Business response:
Lisa, thank you for staying with us and for taking the time to share your comments. We strive to consistently deliver exceptional service, so we are sorry you had a disappointing experience with us. We have shared your feedback with the team and steps have already been taken to prevent these mistakes from being repeated in the future. We value your feedback as it will help us improve our service and facilities moving forward. We truly hope you will give us another chance to prove that we are committed to providing outstandin... read more
Unhappy Customer I reserved a queen bed, and the front desk worker told me that he's going to me two twins, because the queens were booked out. However, after some persuading, the desk worker was able to find a queen bed. Once I arrived to the room, the toilet was dirty. There are urine stains on the rim and pubic hair around the rim as well. The molding around the bed was falling off the wall. The maintenance personal applied sealer around the bath tub faucet and carelessly over smeared it on the wall. This made the wall lo... read more
Business response:
Sam, please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
1 star.....be aware. Very Dirty. I had to switch rooms 3 times because the rooms they gave me smelled like cigarettes and mildew.....and the rooms hadn't been cleaned since the previous occupant was there. This place was really bad....
Business response:
Jeff, thank you for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and ... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.