This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed The people at corporate for Extended Stay in Monrovia/Arcadia need to tend to their locations. I came here with my husband and dog to relax, little rest was found due to the roaches crawling out of the light socket. The woman at the front was very sweet and helped us move rooms and make things right the best she could. We could tell she was overwhelmed and short staffed. It was further disturbing to find out that people are living in those conditions.
Not a good experience. Not a good experience. The room condition is different with the photo.
Business response:
Dear Yooshin, We're sorry to learn that your stay did not meet your expectations. We understand how disappointing that can be and will review this with our team to ensure better consistency moving forward. We appreciate you giving us the opportunity to host and will use your comments as we work to improve. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
I was given a very nasty dirty room with food on the floor every where and they were flies flying around with a bad old food smell in the room and bed was dirty and just not clean at all
Business response:
Dear Samantha, We sincerely apologize that your stay began in such disappointing conditions. Walking into a space that hasn't been properly prepared is frustrating and far from the experience we want to deliver. The lack of attention to cleanliness and overall presentation is being addressed directly with our team to ensure this does not happen again. Thank you for bringing this to light. We are committed to continually improving and going above and beyond to exceed our guests' expectations. Your review is invaluable to us, ... read more
Its very dumpy 8 motel vibes
Business response:
Dear Zamilah, We’re sorry to learn that the atmosphere and overall condition of the property did not meet your expectations. Creating a welcoming and well-maintained environment is important to us, and we regret that we fell short of our standards during your visit. Your feedback is valuable and has been shared with our team as part of our ongoing efforts to enhance the guest experience. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel... read more
Shower is dirty I see blood room 203
Business response:
Dear Jorge, We’re sorry for not meeting your expectations. We take your concerns seriously and have shared them with our housekeeping staff to address. Situations like this are taken seriously, and we’re committed to maintaining a clean and respectful environment for every guest. Thank you again for your feedback, as this helps us to improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
It was dusty inside and dark. I guess thats what you get for paying cheap.
Business response:
Dear Paul, We’re sorry the environment left you disappointed. A room that lacks brightness and proper upkeep is far from what we strive to deliver. We will pass your observations along to the appropriate teams so they can work on enhancing both cleanliness and comfort. Your input is valued and will be used to help improve future guest stays. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
To be honest I was not going to leave a negative review only because the staff and the customer service was actually pretty good. They stay, however, or lack thereof was not. Ok so for starters, you can definitely tell that this is an older property, so it does in fact look a little run down on the outside. but whatever no big deal. Some of the other guest that were hanging around out front also looked a little sketchy, but again whatever. So finally, when we get into our room there is an unpleasant odor, and everything look... read more
Business response:
Dear Tracy, Thank you for taking the time to share your experience with us. We are genuinely sorry to hear that your stay did not meet your expectations. While we’re glad the front desk team made a positive impression, it’s disheartening to learn that the condition of your room and the follow-up issues were disappointing. We understand how frustrating this must have been for you, especially during your first visit. Please be assured that your feedback is greatly valued. We will discuss your concerns with our team and work to... read more
So so bad
Business response:
Dear Nagy, We are sorry to hear that we did not meet your expectations. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced during your time with us. We hope you will give us another chance to provide you with a more enjoyable stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,658 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.