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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not like it. The room smelled and had to open my window the whole time to air it out. I had requested for additional towels, and was told that I needed to bring the dirty towels down as an exchange. I will not stay there again.
Business response:
Dear Monica, Thank you for sharing your feedback. We apologize for the issues you encountered during your stay. Your concerns about the room odor and the towel exchange are noted. We strive to provide a comfortable experience for all our guests, and we regret that we fell short in this instance. Your comments will be used to improve our services. We hope you might reconsider and give us another chance in the future.Sincerely,Hotel Management
This hotel stinky, dirty, towels with other customers hairs on it. Next to loud and noisy freeway. This hotel need tear down and rebuild. It's a nightmare!!! Even free, will not stay.
Business response:
Dear Terry, We're sincerely sorry to learn of your disappointing experience. Cleanliness and comfort are paramount to us, and we deeply regret any lapses in maintaining these standards. Your feedback regarding the presence of hair on the towels and the noise from the nearby freeway is concerning, and we're committed to addressing these issues promptly. We understand the importance of a peaceful environment for our guests and will explore measures to minimize noise disturbances. Your comments are invaluable as they help us im... read more
The property is dated and needs major room improvements. The scent in the room was too powerful and not pleasing.
Business response:
Dear Maria, Thank you for sharing your feedback. We apologize for any discomfort you experienced due to the room's condition and scent. Your comments are valuable to us as we continuously strive to enhance our guest experience. We are committed to making necessary improvements and hope you will consider staying with us again in the future, allowing us to provide a more comfortable and pleasant visit.Sincerely, Hotel Management
Did you like it dog were welcome looked like some people were living there Never again
Business response:
Dear Katherine, We are sorry about your disappointing experience. While we are glad you found our pet-friendly policy accommodating, we regret any discomfort caused by the atmosphere during your stay. Your feedback is important, and we will review our policies to ensure all guests feel comfortable and welcome. We apologize for any inconvenience, and we hope you'll reconsider and give us another chance to provide you with a more enjoyable stay in the future. Thank you for sharing your feedback with us.Sincerely,Hotel Manageme... read more
The water would not get hot when my son showered. It was not clean, it had obvious black mold in the bathroom. I would not go back.
Business response:
Dear Natalie, We sincerely apologize for the discomfort you experienced during your stay. Your feedback regarding the lack of hot water and cleanliness issues is concerning, and we regret any inconvenience this may have caused. Ensuring a comfortable and hygienic environment for our guests is of the utmost importance to us, and we take your comments seriously. We will promptly address the issues you mentioned with our maintenance and housekeeping teams to ensure they are resolved. We understand your decision not to return, b... read more
Never again Dirty Icky Run down Smelly Full time residents living on site...some with pets People smoking outside my first floor window
Business response:
Dear Scott, Thank you for choosing us. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are attended carefully in the future, plea... read more
They had cockroaches! We left very early in the morning as soon as we saw them in the bathroom. Hotel said they would refund our room. Still waiting.
Business response:
Dear Beverly, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.