Extended Stay America - Los Angeles - Burbank Airport

Business response:

Dear Davie, We’re glad you gave us the opportunity to host you. While your experience was modest, we appreciate your choice to stay with us. We continually work to enhance the comfort, cleanliness, and overall quality of the property. Feedback from our guests helps us focus on areas that need attention, and we will use your experience as a reminder to aim higher. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management 

Business response:

Dear Thitima, We are so glad you enjoyed the peaceful atmosphere! At Extended Stay America, we take pride in providing a relaxing and comfortable environment for our guests. Knowing you had a restful stay makes us truly happy. Thank you for sharing your experience. We'd love to welcome you back anytime for another great stay! Sincerely, Hotel Management 

Business response:

Dear Eben, We appreciate you sharing your thoughts about the condition of the hotel and the process for receiving kitchen items. To ensure cleanliness and hygiene for every guest, kitchenware is kept at the front desk and provided upon request. That said, we understand it can be inconvenient, especially when guests expect these items to be available in the room. Your comments regarding the property's condition will be shared with our team as we continue to explore ways to enhance the overall guest experience. We would like t... read more

Business response:

Dear Guest, Thank you for taking the time to review your stay at Extended Stay America. We're glad the location worked well for your visit, and we're pleased to know action was taken promptly when the cooling system wasn't working properly. It's important to us that guests feel comfortable and well cared for during their stay. Thank you for choosing to stay with us, we hope to have the opportunity to host you again during a future visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for highlighting the difficulties you encountered with bus parking during your stay. We apologize for any inconvenience this may have caused. While our property offers parking facilities, accommodating buses can sometimes present challenges due to local infrastructure constraints. We will share your feedback with our team to explore potential solutions to better serve guests traveling with larger vehicles. We hope to have the chance to welcome you back so we can provide you with the flawless experience ... read more