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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Extended Stay America Hotel Los Angeles - Burbank Airport is located at 2200 W Empire Ave, Burbank, CA. This location is in the Northwest District neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Found someone else's hair under the sheets and the refrigerator is old and needs to be upgraded. No housekeeping provided for stays under a week, but you can request towels, etc. That said, the staff was very nice and the nightly rates are very reasonable and they're one of the few places that doesn't charge for overnight parking.
The hotel and rooms are a bit dated with dark colors, but everything was very clean. There were no dishes in the kitchen. When I called the desk, no one answered. I went down and was told that all the dishes were dirty. I finally got them to find me a cup so I could make coffee in the morning. Their grab and go breakfast provided nothing I could eat: all carbs. This is not the kind of breakfast I was used to from other "breakfast included" hotels.
Business response:
Dear Cynthia, We're glad to know the room was well-kept, though we understand the overall atmosphere may have felt outdated. We apologize for the inconvenience with the kitchen supplies. Kitchenware is kept at the front desk to ensure that each guest receives items that have been properly cleaned and sanitized. We apologize that this process wasn't handled smoothly during your visit. As for breakfast, we currently offer a light grab-and-go option, which may not meet all dietary preferences, and we appreciate you pointing tha... read more
Just okay
Business response:
Dear Davie, We’re glad you gave us the opportunity to host you. While your experience was modest, we appreciate your choice to stay with us. We continually work to enhance the comfort, cleanliness, and overall quality of the property. Feedback from our guests helps us focus on areas that need attention, and we will use your experience as a reminder to aim higher. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Nice and quiet
Business response:
Dear Thitima, We are so glad you enjoyed the peaceful atmosphere! At Extended Stay America, we take pride in providing a relaxing and comfortable environment for our guests. Knowing you had a restful stay makes us truly happy. Thank you for sharing your experience. We'd love to welcome you back anytime for another great stay! Sincerely, Hotel Management
Hotel could use updating. Had to ask for kitchen utensils instead of them already provided in the room.
Business response:
Dear Eben, We appreciate you sharing your thoughts about the condition of the hotel and the process for receiving kitchen items. To ensure cleanliness and hygiene for every guest, kitchenware is kept at the front desk and provided upon request. That said, we understand it can be inconvenient, especially when guests expect these items to be available in the room. Your comments regarding the property's condition will be shared with our team as we continue to explore ways to enhance the overall guest experience. We would like t... read more
Muy contenta con el servicio y sobre todo con la persona que me atendio en el front desk muy atento y amable felicidades
This is a great location. AC was not cold and Joe installed a new unit wi
Business response:
Dear Guest, Thank you for taking the time to review your stay at Extended Stay America. We're glad the location worked well for your visit, and we're pleased to know action was taken promptly when the cooling system wasn't working properly. It's important to us that guests feel comfortable and well cared for during their stay. Thank you for choosing to stay with us, we hope to have the opportunity to host you again during a future visit. Sincerely, Hotel Management
A convenient place to spend the night for a fast Busiens traveling trip. Friendly Staff . Happy staying
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 4.3 star rating with 1,988 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.