Extended Stay America - Los Angeles - Burbank Airport

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad you appreciated the convenience of having shops nearby. We will make sure the hallway concern is looked into so that the area remains as comfortable and inviting as possible. Your input is valuable to us, and we hope to welcome you back for a fresher and more enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear David, Thank you for choosing to stay with us and for taking the time to share your review. We’re glad to hear that the air conditioning helped make your room more comfortable and that your overall experience was positive. We appreciate your feedback about the initial room atmosphere, as such insights help us identify areas for improvement, and we will address them with the appropriate teams. Thank you for sharing your thoughts, and we look forward to seeing you again soon at Extended Stay America! Sincerely, Hotel Mana... read more

Business response:

Dear Ben, We’re glad to hear you had a positive experience with us! It’s a pleasure to know that you were able to relax and unwind during your stay. We truly appreciate you taking a moment to share your thoughts and hope to welcome you back for another lovely visit soon! Sincerely, Hotel Management 

Business response:

Dear Lilian, Thank you for staying with us and for sharing your comments. While we’re pleased to know you had an overall positive experience, we regret to hear that the breakfast selection did not fully meet your expectations. Your feedback is valuable, and we’ll review our offerings with the team to explore ways to enhance our guests’ satisfaction. We look forward to welcoming you back for an even more enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Jozette, Thank you for taking a moment to share your feedback with us. We’re pleased to know our team was able to assist by providing a room as soon as one became available. Your comments are appreciated and will be shared with our staff as we continue striving to enhance overall guest satisfaction. We hope to have the opportunity to welcome you back for a more seamless and enjoyable experience. Sincerely, Hotel Management 

Business response:

Dear Lilian, Thank you for staying at Extended Stay America and for your excellent review. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit. Sincerely, Hotel Management