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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Price was one of the more reasonable hotels in LA but we were shocked that (1) they didn't clean daily & it seems they would charge us if we asked for it (2) the kitchenette had NOTHING & we had to make several requests for the cooking utensils, dishwashing liquid, etc & maybe they had it or maybe they didn't! (3) we had a table in the room for separate eating area but NO chairs even after we asked! (4) the shower was TERRIBLE - very strong but the water went everywhere except on us, so we all had to take a longer time in th... read more
Business response:
Dear Guest, Thank you for your recent review of your stay. While we appreciate you mentioning that you found us of good value for the area, we apologize for not meeting your expectations regarding certain aspects of our hotel. Regarding your housekeeping concerns, please know that since we are an extended stay property, we provide housekeeping services to guests on a bi-weekly basis; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the fr... read more
Everything was good easy check in secure parking, friendly staff Will definitely stay there again
Zimmr in die Jahre gekommen, aber sauber und man kann zum jetzigen Zeitpunkt. Das Hotel empfehlen
Business response:
Dear Guest, Thank you for taking the time to share your feedback about Extended Stay America. While we understand your observation regarding the dated appearance of the rooms, we’re pleased to know they were clean and that your overall experience was positive. Your recommendation is truly appreciated and reflects the consistency and care our team strives to provide. It was a true pleasure to have you as our guest, and we hope to see you again soon! Sincerely, Hotel Management
Easy parking, but my room was next to the elevator and you can hear it in the room.
A
Business response:
Dear Guest, We are happy you chose Extended Stay America for your recent visit to Burbank. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Clean. No shampoo& conditioner, no tea, no coffee maker , no tissues. Parking easy
Business response:
Dear Guest, While we are glad to hear you found our guest rooms clean, we truly regret the inconveniences you outlined with the amenities. Your comments about the room amenities have our attention. Please know that fresh linens and towels, along with any toiletries, including soap, shampoo, toilet paper, shaving cream, and other essentials for cooking, such as a coffeemaker and cookware, are always available at the front desk. We have shared your comments with our front desk team to ensure clear communication about these ame... read more
Buen hotel lastima lo antiguo del hotel y del anye
Business response:
Dear Guest, Thank you for sharing your experience at Extended Stay America. We appreciate your sharing that you liked our hotel and had a great stay overall. We take pride in providing our guests with an exceptional experience, including our well-equipped guest rooms and excellent hospitality. We have noted your comments about the overall look and feel of our property. Your valuable input helps us make strategic changes that align with our guests' preferences, allowing us to improve our overall services. Thank you again for ... read more
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,812 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.