Extended Stay America - Los Angeles - Burbank Airport

Business response:

Dear Oswaldo, Thank you for your review. Please accept our apologies for the concerns during your stay with us; thank you for bringing this to our attention. We will share this with our team for quick review and action. We would have loved to resolve this while you were here. On the positive side, it is nice knowing you were pleased with our location and found our staff helpful and attentive. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management 

Business response:

Dear Jose, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Man... read more

Business response:

Dear Robert J., Thank you for sharing your feedback about your recent stay. We appreciate your positive comments about our staff and the convenient location. However, we're sorry to learn about the discomfort of the mattresses and the absence of a coffee maker. Your insights about the condition of the suite and the lack of amenities are valuable, and we will use them to improve our service and facility. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,... read more

Business response:

Dear Jina, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, we are genuinely sorry for not meeting these expectations. We will take the necessary measures to ensure such inconveniences don't happen again, and we hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Manageme... read more

Business response:

Dear Edgar, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management 

Business response:

Dear Norma, We apologize for the housekeeping issue you experienced during your stay. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our housekeeping team so these issues do not happen again. Thank you again for your candid feedback. We hope you will allow us to make this up to you during your future stay.Sincerely,Hotel Management