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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bugs in room
Business response:
Dear Brandon, We sincerely apologize for falling short of your expectations during your recent stay. Please be assured that we take every precaution to prevent insects from entering our premises. Our pest control provider conducts regular servicing to identify and address potential issues. However, we will have a conversation with them to ensure they take all necessary measures to avoid future occurrences. Once again, we apologize for any inconvenience you may have experienced, and we appreciate your patience.Sincerely,Hotel... read more
It had roaches
Business response:
Dear Maria, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known. Sincerely,Hotel Management
There is nothing in this hotel location that I like. The negative reviews from the past are still evident and no improvement.
Business response:
Dear Reden, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit. Sincerely,Hotel Management
This hotel was terrible. It was dirty, smelled like mold. Fridge in our room made a noise all day/night long. Door knob to the bathroom was broken. Windows did not close well. One night they started construction at 11pm without any prior notification … again it was 11pm!!! WTH! It says breakfast included, but it was only coffee, muffins & granola bar. There’s nowhere to eat this either. Horrible hotel in my opinion.
Business response:
Dear ildemara, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay. Sincerely,Hotel ... read more
Hotel was not clean at all.
Business response:
Dear Ratnesh, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We take your concerns very seriously, especially regarding the cleanliness of our hotel, which is our top priority. We will address this issue with our housekeeping staff to ensure it does not happen again. We hope you will give us another chance to serve you in the future, and we look forward to welcoming you back soon.Sincerely,Hotel Management
The room they gave os was busy and a dog in the room the room was not clean used towels en the bathroom stinks so bad in the room and I had to use stairs because the elevator stink very bad
Business response:
Dear Salvador, Thank you for choosing us for your recent visit. On behalf of our entire team, please accept our sincerest apologies for not meeting your expectations regarding the cleanliness of our hotel. We do not take these concerns lightly, as this is an essential priority. Moreover, we work hard to provide a clean and comfortable environment; therefore, we regret that the odor issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Tha... read more
The hotel is terrible. We asked for extra towels, we were told come back when we finish doing laundry. We had cockroaches in our room, the hotel says breakfast included, but they only have a table with coffee. Really bad experience.
Business response:
Dear Angeles, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported regarding cockroaches. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We also regret the frustrations you experienced due to our breakfast options, and we assure you we will address your concerns appropriately; we are grateful for your patience and hope you will consider staying with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,572 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.