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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poorly maintained and roaches Property has not been well maintained and there is unrepaired damage in the rooms. The shower didnt work well. The ac didnt work well. There were roaches in the bathroom and kitchenette areas. I received a kitchen kit that was incomplete and dirty. I was traveling on a tight budget and didnt have the ability to make last minute hotel changes, so i stayed for 2 nights. I sprayed for bugs and cleaned what i needed to clean. I did not mention anything to staff because they had already mentioned bei... read more
Business response:
Dear Guest, Thank you for choosing us and sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host and give you ... read more
Avoid this place This is the worst experience in my life. First they want ID of my family member traveling with me, they never told me when I was checking in about no toilet paper or kleenex inside the room. Went down and they just told me sorry as a excuse they were running out on Sunday night. Filthy room. Next time I will check the stars giving to the place where I stay.
The worst experience, it seems like a hotel for drug addicts, the staff is very rude, all the hallways have a bad smell, the bed is very old and uncomfortable, we requested new towels and they never brought them, we had to go down for them, really very bad service.
Business response:
Dear Ricardo, Thank you for reviewing your visit to our hotel. Please accept our sincere apologies for any housekeeping oversights you observed. We follow strict standards regarding our suites' upkeep and pest control, and we are sorry this was not your experience. Moreover, we prohibit any illegal activities within our premises and work closely with the local police authorities to ensure the safety of our guests. Please know we take your concerns seriously and appreciate you bringing these observations to our attention. We ... read more
Staff was very inefficient, room was in really bad shape, beds are terrible. Someone went into our room and took are food.
Business response:
Dear Victor, Thank you for your review of our hotel. Our promise is to provide every guest with comfortable accommodations and outstanding service. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies. We take our commitment to cleaning rooms and service very seriously and will review your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with you... read more
Filthy carpets, dark room, bad customer service, no towels. The guy who checked us in was nice. They were out of towels and said they would bring some up plus a coffee maker. Later another person who didn't want to be there said they were still out of towels and said she would bring some up with the coffee maker and never did again. Then when we went down again to get towels and the coffee maker, she acted like it was a real inconvenience for her to get them. The carpet was so dirty we wore our shoes and never let our bare f... read more
Business response:
Dear Paula, Thank you for your review of our hotel. Please accept our deepest apologies for the level of service you received from one of the staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. Your observations are always appreciated as we continuously work to ensure the seamless delivery of the best hotel experience. Further, we have instructed our team to keep the towel stock sufficient, so the guests do not need to wait. Also, the housekeeping team is checking the... read more
I have stayed at quite a few Extended Stay establishments over the years and have always had a pretty positive experience.... but not this time. To begin, the room was not prepared and an outside window was left open. It took myself and the clerk to force the window closed. Thin walls, room next door the couple staying there woke us up at 1:30am yelling and talking loud. Called the front desk to complalin x2. Finally at 3am after calling the desk again, they quieted down. Horrible night. Wife had surgery scheduled the next m... read more
Business response:
Dear William, Thank you for taking the time to write a review of our hotel as a repeat guest. It is nice you had a positive and memorable time in the past with our brand. However, your comments on the issues mentioned have left us disheartened this time. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us continu... read more
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,572 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.