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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Racism all day don’t stay here place smell like the animals they let stay there
Business response:
Dear Sariyda, We're sorry to hear about your experience, and we take these concerns seriously. We do not tolerate any form of discrimination and are committed to maintaining a respectful environment for all our guests. Your experience does not align with our values, and we will review this matter with our team to ensure the appropriate actions are taken. Cleanliness and professionalism are priorities for us. Thank you for bringing this to our attention. We appreciate your understanding as we work to improve. We hope you will... read more
Great customer service when checked In the hotel
Business response:
Dear Guest, We’re pleased to know your check-in experience was a positive one and that the team made you feel welcome. We understand that there may have been some aspects that didn’t quite meet your full expectations. We’re always looking for ways to improve and would value your feedback. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
2 of the 3 rooms had a foul odor
Expedia allowed me to book here, but I arrived & there were no rooms available!!!😡
Business response:
Dear Guest, We sincerely apologize for the way things unfolded during your visit. It must have been very frustrating to arrive and find that your confirmed reservation could not be honored, and we deeply regret the inconvenience this caused you. Please know that we take your experience seriously and are reviewing what happened to ensure we can prevent similar issues in the future. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. We do hope you will stay with us another time so we can p... read more
The ac did not cool the room
Business response:
Dear Guest, We’re sorry that the air conditioning didn’t function properly during your stay. We understand how uncomfortable that can be, especially when trying to rest. Your comments will be passed along to our maintenance team so that they can address the issue. We truly appreciate your understanding and hope to provide a more comfortable experience on your next visit. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management
close to the venue ...limited supplies or none at all for the to go breakfast
Business response:
Dear Guest, Thank you for sharing your feedback. It's great to hear the location worked well for your plans. Guest input helps shape improvements, and your comments about the grab-and-go offerings are appreciated. While options may vary, the goal is always to provide a convenient start to your day. Your experience will be taken into consideration as enhancements are explored. We hope to welcome you back in the future and offer an even more satisfying visit. Sincerely, Hotel Management
Strong odor rooms
Business response:
Dear Guest,We're sorry to hear that the condition of the room didn't meet expectations. This is not the experience we want for our guests, and your feedback will be shared with our team so steps can be taken to ensure this is addressed moving forward. We appreciate the opportunity to improve and hope for the chance to leave a better impression in the future. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
I was really shocked in how rude the front desk was, then having our room locked, hotel staff tried to enter even knowing that I said I will be right there, this happened 2 times out of the 3 nights we stayed, No cleaning service available, you have to take your own dirty towels and exchange them s
Business response:
Dear Guest,It is truly heartwarming to hear that your time with us felt like a home away from home. We are so glad the team made you feel welcomed and cared for throughout your stay. Knowing you were recognized and appreciated means a lot to us. Thank you for your kind words and for choosing Extended Stay America—we look forward to having you with us again soon!Sincerely,Hotel Management
What i didnt appreciate is the staff walking in on you in your room. Was here for 3 nulights and 2 of the three. I had to run and hide cause they just walked in
Business response:
Dear Guest,We sincerely apologize for the disruption you experienced during your stay. We understand how important it is for guests to feel secure and undisturbed in their rooms, and we are genuinely sorry to hear that your privacy was compromised. Please know that we take this matter seriously, and we will work closely with our team to address the situation and reinforce our commitment to guestroom access. Your comfort and peace of mind are our top priorities, and we are dedicated to ensuring that something like this does n... read more
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open tomorrow at 9:00 a.m.