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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
worst experience ever
Business response:
Nikesh, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Reservations don’t matter. I had a reservation booked for a week but when I showed up at 10:30 pm after driving 6.5 hours the manager wouldn’t let me check in because “I wasn’t an essential worker with an approved company.” Apparently Extended Stay America believes it is safer for a woman traveling alone to sleep in her car in the streets of LA than to let her check in with a mask on her face.
Business response:
Tamara, thank you for your feedback. We are sorry we were unable to accommodate you this time. We are reviewing this from our end to see what went wrong. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
never Again Staff was rude. Facility was disgusting. They keep adding reasons to charge me without telling me. Then when I left charged me double on my credit card. There were parties all night in the middle of the week and people in the parking lot working on their cars ALL NIGHT!!! Every time we asked for the amenities they supposedly offer. They would not bring it and say they ran out. This place is A joke
Business response:
Sasha, thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We will share your feedback with our housekeeping team for review and action. Also, we are sorry you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. Moreover, we also regret the noise issues you encountered. We value your concerns and hope you will give us another chance to prove ourselves in the future. Sincerel... read more
Business response:
Myron, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Tenement Housing/Filthy Establishment The hotel staff were wonderful. Very kind and willing to help. And they were the only redeeming quality. The condition of the hotel and the rooms was downright shabby. My bathroom wasn't entirely clean, so I wiped the leftover toothpaste out of the sink, and cleaned the towel holder next to it, which was covered with something, just not sure what it was. The bed pillows were flat and very uncomfortable. One of them had a piece of plastic melted onto it; making it unusable, as it had shar... read more
Business response:
Amber, thank you for being a guest at our hotel. We sincerely apologize your room was not in the spotless condition it should have been when you arrived. Cleanliness is our top priority, and we will discuss your comments with our housekeeping team to make sure we are following strict guidelines on delivering clean and well-maintained accommodations. We also apologize for the unpleasant scenario you mentioned. On a positive note, we are glad you liked the service provided by some of our associates. Counting on your kind gener... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
My last time here Bad area My car was broken into twice It’s nice to have a kitchen and full size frig but the chance of theft is not worth it
Business response:
Thank you for taking the time to show us your concerns. We take the safety and security of our guests and their property very seriously and have been working closely with local authorities to investigate and prevent future incidents of this nature. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,328 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open tomorrow at 9:00 a.m.