Extended Stay America - Los Angeles - Chino Valley

Business response:

Arturo, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

David, thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, so we apologize you had a disappointing experience with us. Your feedback has been shared with the team, and steps are already taken to ensure these mistakes are not repeated in the future. We truly hope you will give us another chance to prove we are committed to providing outstanding guest service. Sincerely, Hotel Management 

Business response:

David, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Anthonette, thank you for being our guest. We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Margaret, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and providing your feedback. We certainly apologize your experience was not to our hotel's high standards. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee. We also offer a complimentary linen exchange service at the front desk as often as you like. Your feedback is very important to us and has been shared with the front desk staff to ensure ... read more

Business response:

Elsa, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management 

Business response:

Lynda, thank you for your recent stay. We apologize your rest was disturbed due to noise from the highway. While this noise was outside the hotel and uncontrollable by our team, we do understand your frustration. Our goal is to provide a clean property and a comfortable suite so you can get a good night's rest. We hope to have you back as a guest, so we can reserve a suite for you which does not face the highway. We value your additional feedback and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. We are extremely sorry for the unfortunate incident with your car and we can understand how much you were disappointed. Be assured, we are reviewing this instance to make sure such issues are handled in an efficient manner. Thank you once again for taking the time to share the specifics. We hope you will consider revisiting us soon. Sincerely, Hotel Management