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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The hotel is disgusting. The carpets are Disgusting. The staff is mediocre.
Business response:
Dear Guest,We’re sorry your experience did not meet your expectations. Cleanliness and attentive service are priorities for us, and it’s disappointing to know that your stay didn’t reflect those standards. Your comments will be shared with our dedicated teams so we can continue working to improve the overall environment and consistency of our service. We appreciate you taking the time to share your perspective and the opportunity to do better. We hope you will give us another chance to provide you with the hospitality we are... read more
There was a disturbance in the room next to us (cops were called) that lasted till the next day. We asked front desk if we can switch room the night of and rudely said no rooms available. I checked Expedia and a room was available. Breakfast was not breakfast (coffee and bags of oatmeal).
Business response:
Dear Cindy,We're sorry for the disruption caused by the activity near your room and how your relocation request was handled. That situation should have been met with more care and clarity, especially considering your concerns. We also understand the disappointment regarding the breakfast offerings. Your feedback helps us recognize where we can do better, and we appreciate the opportunity to address these matters with our team. Please accept our apologies, and we hope you will give us another chance to provide you with a bett... read more
not everything was working in the room
Business response:
Dear Leo,We apologize for the inconvenience you experienced with certain amenities in your room not functioning properly. A comfortable and well-maintained space is essential for a pleasant stay, and we regret that this was not the case. Your feedback is important, and we will address these concerns with our team to ensure improvements are made. Thank you for bringing this to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
The staff was very friendly here. The towels had hairs in them, it overall didn’t feel very clean, but there were multiple towels. There was someone sleeping in the lobby when I got back to the hotel just before midnight, I figure it’s because the lobby does shut down I think at 10:30pm, but it made me feel uneasy.
Business response:
Dear Victoria,We're glad our team's friendliness made a positive impression. However, we're sorry that cleanliness fell short of expectations, and it's concerning to learn about the condition of the towels. Maintaining a clean and welcoming environment is a priority, and this situation does not reflect our standards. Additionally, we understand how encountering someone sleeping in the lobby could affect your sense of comfort. We'll address these matters with our housekeeping and management teams to ensure a higher level of c... read more
front desk help was nice and responsive. however, the key card device was not working at the one entrance near our room. people were constantly putting a rock in the door jam so they could get in which made it unsafe. we kept removing the rock. it was probably happening because the door couldn't be opened with door key card. told front desk the night we checked in but assumed it wasn't fixed as it was the weekend
Business response:
Dear Kerry,We’re glad the front desk team provided helpful and responsive service during your stay. However, we sincerely apologize for the inconvenience caused by the malfunctioning key card device and the security concerns it raised. Your safety and peace of mind are a top priority, and we regret that this issue was not resolved during your visit. We appreciate you bringing this matter to our attention, and we will ensure that it is addressed to prevent any future occurrences. Ensuring the comfort and satisfaction of our g... read more
The property canceled my booking without any advise
Business response:
Dear Diego,We sincerely apologize for the inconvenience caused by your reservation being canceled without prior notice. This is not the experience we want for our guests, and we understand how frustrating this must have been. We appreciate your feedback and will address this with our team to prevent similar situations. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Awful food and roaches
Business response:
Dear Yvonne,We are sorry to hear that your experience was affected by these issues. Cleanliness and comfort are top priorities for us, and we deeply regret that you encountered concerns with both the food and the cleanliness of your room. We take your feedback seriously and will address these matters with our team to ensure improvements are made. We will work diligently to ensure future guests do not face similar challenges. We hope to have another opportunity to welcome you back and provide you with a more favorable experie... read more
Not recommend The 1st room’s air condition is out of order. They changed another room for us but the 2nd room’s toilet is blocked. Overall experience is terrible. Not recommend.
Business response:
Dear Ping,We regret that your stay was not as seamless as it should have been. While our team worked to accommodate your room change, we understand how frustrating it must have been to encounter another inconvenience. Providing a comfortable and well-maintained environment is important to us, and we will address these concerns with our team to make the necessary improvements. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open tomorrow at 9:00 a.m.