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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Claudia, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Hotel canceled our reservation literally a few minutes before check-in.
Spend your money somewhere else The hotel was dated and TV kept turning off....police were outside the hotel when I arrived one afternoon....first morning I woke up and had to go outside to my car found a man sleeping
Business response:
Thank you for staying at our hotel. We are sorry our hotel did not meet your expectation and regret the inconveneince it caused. We work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We are very sorry this occurred during your stay, and we truly hope you will redeem us an opportunity in the future. Sincerely, Hotel Management
Only an ok stay. Not worth the price. The front staff didn’t communicate well, so we would be told one thing from one staff member go in and talk with another staff member and they had no clue what I was talking about. Pillows were like sleeping on rocks and the bed was so hard like sleeping on floor. The breakfast was almost non existent as well.
Business response:
Andrea, thank you for being our guest. We apologize or the poor service delivered by ou team. Also, we are sorry for the discomfort you experienced from the bedding and that our breakfast choices weren’t to your satisfaction. Your feedback has been discussed with appropriate individuals in an effort to enhance service and our facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Horrible filthy with pests
Business response:
Victoria, thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Very dirty!! Everything! Floor looks like never was washed. Old and not working properly bathroom and kitchen forthet, no drainage in sink. Smell of marijuana everywhere even very nice personnel didn’t help to improve impression of this hotel.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,328 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open at 9:00 a.m.