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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disappointed I asked for handicap friendly room in advance but what they gave me is in the third floor. I specifically requested first floor due to my father uses walker.
Business response:
Roger, we are sorry we were unable to accommodate you in the room of your choice and for the inconvenience you had. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Business response:
Rachel, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Not what we expected. The facilities smelled bad, carpet in halls was dirty, looked disgusting.
Business response:
We apologize for the odor and cleanliness issues you encountered here. We are very concerned about your experience and have brought this to the attention of our housekeeping department. We assure you that remedial steps are underway so such issues don’t happen again. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Reservation wasn’t booked by hotel.com even tho I had a reservation confirmation number
Business response:
We are sorry for the reservation issue you experienced with our third-party website. We understand the frustration and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
布草卫生堪忧。 住后皮肤出现小疹子，三天都不做室内清洁。
Business response:
First and foremost, we would like to offer you my apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping service was not shared at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel... read more
Eh! No ice Had to pay 10.00 a day for house keeping
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Please know, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We would also like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope you will return so tha... read more
Poor quality room and poor management . Poor quality of rooms, friendly staff, management could not take 5 minute from their day in or 8 day stay to address our issue with the room maintenance. Will NEVER stay at this location again under this management.
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The bed as theonly good thing about our room. Are used to live in Chino Hills, it’s very upscale community. But this hotel does not keep up with the local surroundings. after we checked in and went to our room, we open the door and was practically knocked over with a smoky smell. We went back to the Desk and explain that we had booked a non-smoking room in this room is clearly not. We were told they didn’t have any other rooms available that evening. I sat down to review my Expedia booking, then all the sudden lo and behold ... read more
Business response:
We sincerely apologize for the inconvenience you encountered in your rooms while you were here. Your feedback for cleanliness is shared with the concerned team in an effort to improve our service levels and improve our future guest experience going forward. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Confirmed reservation, gave away my room I reserved the room in November (17) for a wedding I was attending in July (18). The day before, uaing the messaging feature on the website, I sent thru a message stating I would be arriving around 11:30 p.m. and wanted to notate late check in. The day of the reservation, I called during both shifts. Let them know I would be arriving late. They assured me my reservation was fine. I arrive at the hotel at 11:15 p.m., driving from Phoenix, after work (6 hours). Hotel checks me in, ev... read more
Business response:
Thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. Thanks for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,328 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is open now. It will close at 6:00 p.m.