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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your rating, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Reservations don’t mean a thing Reserved a king for my honeymoon night. They sold out when I checked in and only had queen left. No opposition. Room smelled like smoke and bed was uncomfortable
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better stay going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Manage... read more
The morning staff was rude in a very polite and professional way so as not come across in a particular way. Again, "rude", but in a "very polite and professional way", however.
Business response:
Thank you for your constructive review. We apologize that we did not provide the responsive service you should have received from us. Our staff normally does a terrific job in providing attentive service, so we're sorry we dropped the ball during your visit. We will definitely be using your constructive feedback to step up our game. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence Sincerely, Hotel Management
Expedia posts it serves bfast it doesn’t it’s coffee and muffins a bit misleading
Business response:
Patsy, thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry our breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to it. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management
Decent if you don't mind worrying about drug users 1st night was ok the 2nd and 3rd were a little scary. Numerous meth users, paraphernalia for making meth laying in parking lot, large dogs off leash allowed to poop under the main floor Windows, room key barely worked as room lock was sketchy and hotel main areas were not cleaned the entire time we were there. For 3 days there was spilled laundry soap down the hallway that was never cleaned up. Free breakfast is granola bars, packaged muffins and oatmeal packs. I definitely... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
The pits We got to the hotel and they said they didn't have any rooms available. I can't believe this happened
Business response:
Tracy, thanks for staying with us. We are sorry our hotel was overbooked and unable to accommodate you. Please reach us out at our hotel, so we can discuss this issue and assist you further. We understand the frustration and truly hope you will offer us another opportunity to serve you better the next time you are in the area. Sincerely, Hotel Management
could not sleep Fleas everywhere! left early!
Business response:
Thank you for your review. We are sorry we failed to provide you the clean and comfortable suite you expected. We regret the unwanted visitors you encountered in your room. Thank you for bringing this to our attention. We have scheduled additional treatments to prevent this from happening again. We hope to have the opportunity to make it up to you at a future visit. Sincerely, Hotel Management
Business response:
Dena, please accept our apologies for failing to provide you with an outstanding stay at our hotel. We appreciate your business and value you as a guest. We hope you will consider coming back and giving us the chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,328 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is open now. It will close at 6:00 p.m.