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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Trevor, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Ok hotel, but ghetto people ruined the night. The room next door had music playing pretty loud until 5am, and someone was cooking something that stank up the whole third floor.
Business response:
Michael, thank you for being our guest. We are sorry for the noise issue you experienced and that ruined your stay. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Also, we have asked our housekeeping team to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Bugs in my bed at extended stay America. Recently , I stopped at an extended stay America to stay the night The next morning I woke up to bug bites all across my legs. First thing in the morning My friend went to the front desk to ask the manager to come see to my injuries. management was informed i was sick in the bed from being bitten. my friend asked that someone come see to me as I had sustained bites and to inspect to find the insects, the manager declined instead she asked for pictures. My friend took pictures and then... read more
Business response:
Dear Liliana, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Property was fine, however this reservation was booked 3 months prior to our stay and we reserved a double. When we got there, we were told we were put in a room with a king and would have a cot. This was an unpleasant revelation after a full day of walking through the Anaheim convention center.
Business response:
Thank you for your recent visit and for your feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the room of your choice. We hope we have another opportunity to accommodate you in your room of choice the next time your travels bring you to this area. Sincerely, Hotel Management
Bedsheets,Pillow cases stink,Instead of white it is yellowish,need to improve.
Business response:
Thank you for choosing our hotel, and we apologize for the housekeeping issues you experienced during your stay. We will use your comments constructively to make sure we don't make the same mistakes going forward. We hope to have you as our guest again. Sincerely, Hotel Management
Worst hotel ibe been in a long time. No ice. So called breakfast was nothing! Sunday morning 8:00 one coffee was empty the other cold
Business response:
We apologize you were unable to take advantage of our complimentary grab-and-go breakfast and regret the inconvenience it caused. We will be sharing your concern with our team so we can prevent this from happening in the future. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,328 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is open now. It will close at 6:00 p.m.