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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Carpets aré disgusting
Business response:
Dear MARIA ANTONIETA, We sincerely apologize for your experience with the carpets during your stay. Maintaining cleanliness is our top priority, and we regret that we fell short of expectations in this regard. Your feedback is invaluable, and we will address this issue promptly to ensure a more pleasant experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely,Hotel Management
Very dirty
Business response:
Dear Lizeth, We are deeply sorry about your experience with cleanliness during your stay. Your comfort and satisfaction are our top priorities, and we regret any inconvenience caused by the condition of your room. Rest assured, we take your feedback seriously, and our housekeeping team will address these issues promptly. We understand the importance of providing our guests with a clean and comfortable environment, and we apologize for falling short of your expectations. We hope you will consider giving us another chance to p... read more
Not clean. Carpet was not vacuumed at all. Grime on the doors, table/counter surfaces. Seemed that a lot of folks live at this location. The man at the front desk (manager?) was nice and helpful.
Business response:
Dear Guest, We apologize for the disappointment you experienced during your stay. Maintaining cleanliness is a priority, and we regret falling short of your expectations. Your feedback regarding the condition of the room and common areas is concerning, and we will address these issues with our housekeeping team. Additionally, we are sorry for any inconvenience caused by the lack of promised amenities and the disturbances you encountered. Please know that we take your feedback seriously and are committed to improving our serv... read more
Very noisy hotel. Dog barking in next room all night. Car parked in front of my room at 9:00 with music blasting in the parking lot with three guys dancing in front of my room. Shady things going on in the parking lot. My wife didn’t feel safe. People above me never went to bed stomped on the ceiling until 3:am. Property around the side parking lot had dog poop everywhere. Dog poop also on the sidewalk by the Lobby. They didn’t clean it up even after told it was there. Bathtub/shower wouldn’t shut off ran constantly. Bathroo... read more
Business response:
Dear Sid, We sincerely apologize for the numerous disturbances you encountered during your stay. Providing a peaceful environment is essential; we regret falling short of this expectation. Your concerns regarding noise, safety, cleanliness, and amenities are taken seriously, and we are actively addressing them with our team to ensure improvements are made. We understand your disappointment and are committed to enhancing our services to prevent such issues in the future. Despite these challenges, we are glad our staff provide... read more
Bad service room was dirty and bathroom fan sounded like it was a chainsaw running. No coffee in the caffe bar in the morning
Business response:
Dear Paul, Thank you for your review. We apologize for the shortcomings you experienced during your stay. It's disappointing to hear about the cleanliness issues and the bathroom fan noise. Your feedback is crucial, and we'll address these issues promptly to ensure a better experience for future guests. Additionally, we'll review our coffee service to ensure it meets expectations. Thank you for bringing these matters to our attention, and we hope to have the opportunity to exceed your expectations in the future. Sincerely,Ho... read more
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open tomorrow at 9:00 a.m.