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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Blamed for missing screen A guy that works there wanted to argue with me n try and call me a liar when I told him! Their was no screen on our window the whole tkme we were there
Business response:
Elaura, we are sorry for the difficulties experienced at our front desk and for the behavior of our employee. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us, and we hope you will allow us the opportunity to regain your trust in the future. Sincerely, Hotel Management
Stay away!! The room smelled like the inside of an old fridge. The tv was small comprare to other hotels, the room was outdated, the furniture. I witnessed at the lobby one of the customers reporting a theft of his room and the front desk lady seemed she didnt care. She didnt seem preoccupied for the guy, the guy had to keep asking questions even to call police. Would not recommended to anyone.
Business response:
Thank you for taking the time to review our hotel. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during your next stay. We're confident you will have a much more positive experience next time. Thank you again for your candid feedback, and we hope you will give us an opportunity to make this up to you on a... read more
Cheap and it shows Drab surroundings, surrounded y freeway, minimum breakfast , friendly staff. It’s a place to sleep, but the pillows are wafer thin
Business response:
On behalf of our entire team, we sincerely apologize for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Don't do it! I booked this hotel for my sister and her kids. Unfortunately, all that was left was a smoking room when I booked it, but I advised her to see if there might be a non-smoking available when she got there. She got to her smoking room and it smelled like someone had just finished off a joint. Apparently, smoking also includes marijuana? She asked to be moved. She was moved to a room where the people above her stomped around the entire night. She tried to call the front desk to be moved and no answer. They ended up... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
On behalf of our entire team, we apologize for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Yuck Reminded me of a yucky dormitory. No plates, silverware. No blow dryer. Not nice rooms. Just no place I’d want to go again. Dark and dreary.
Business response:
Jane, thank you for the review of our hotel. We sincerely apologize for the difficulties you had while here. This is not the level of service we generally provide, and it certainly does not meet our standards. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We regret the inconvenience you had and hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Hotel didn't do anything. No cleanup or bed made. Had to go to front desk for clean towels. They provided a room and that was it.
Business response:
Jake, thank you for staying at our hotel. We are sorry you were unhappy with our hotel policy in regard to kitchenware and housekeeping service and regret the inconvenience caused. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we sincerely apologize for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Stay away This hotel is beat. Maybe all Extended Stay America places are like this but it was miserable. The place was smelly, the trash room was overflowing, the 'breakfast' is little more than oatmeal packets and low grade individually packed muffins. The property is worn out both inside and out. The room lighting is how Hollywood lights a Siberian prison. The rates are not commensurate with the 1.5 star accommodations.
Business response:
Thank you for being our guest and for the feedback. Although you liked our convenient location, we apologize for the cleanliness issue you had in your room and that you were unhappy with the value we offer. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your comment has been shared with our Housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hote... read more
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,328 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is open now. It will close at 6:00 p.m.