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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
So so Not clean, elevator not working, ants, out door not locked, no hot breakfas, no lobby. Nice staff, friendly, safe area, laundry room neat and easy to use.
Business response:
Dear Guest, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved in your room and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved and not repeated. Please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management
Attack of the ants The hotel is infested with ants. We stayed on the third floor and the ants were everywhere not just in the kitchen area all over the floor you walked on the ants!! They said they provided coffee and muffins in the morning. went downstairs to grab coffee that first morning the pot was empty and there was no muffins. Left to the store and purchased coffee and donuts. The ants had a feast.
Business response:
Dear Guest, Thank you for selecting us. We apologize for not meeting your expectations and regret your disappointment with the breakfast choices not meeting your liking and will share your remarks with the concerned individual for improvement. Also, we are sharing your comments with the housekeeping and pest control team for further review and action to avoid similar problems. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management
It advertises continental breakfast, there really isn’t one. It’s just coffee, granola bars, and muffins. Room dirty and a ton of ants on the bathroom on our 2nd day. Location is great.
Business response:
Dear Tracy, Thank you for sharing your experience with us. We apologize for the inconvenience regarding the breakfast offerings and the cleanliness of the room. Your feedback is essential, and we will review our breakfast options to better align with expectations. We have addressed the ant issue with our pest control team to prevent future occurrences. We appreciate your positive comments about our location and hope to welcome you back for an improved stay.Sincerely,Hotel Management
The staff was friendly and helpful. Few things that were disappointing, the bed was way to firm and the recliner was actually to soft. I didn't sleep but maybe 30mins because of the bed and the noise of the Fwy. I asked for a room to be away from the Fwy but did not receive. The night staff member named Rebecca was extremely kind so she stood out to me.
Business response:
Dear Joanna, We appreciate you sharing your feedback about your stay at our hotel. We are genuinely sorry for the inconvenience you experienced with the noise and the discomfort of our beds. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We will investigate the issue to address it effectively. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management
We booked a room here, checked in late due to our softball schedule. When we arrived, they told us they did not have a room for us. They told us they would call a sister hotel to see if they had any bookings. they told us we were all set and to head over to the hotel. We called ahead to verify there was a room, and when we called, they only had a single bed not two queen size beds like we had originally booked. They ended up finding us to that, but took over an hour to figure out our situation. We will never stay at another ... read more
Business response:
Dear Shauna, Thank you for choosing to stay with us. We sincerely apologize for the inconvenience you experienced upon your arrival, as we were unable to provide the room you had booked. However, we are pleased that our staff were able to assist you in finding alternative accommodation. We empathize with any inconvenience this situation may have caused and hope to better your experience with us whenever your travels bring you back to the area.Sincerely,Hotel Management
We got to our room after attending a family function and the room was infested with gnats or fruit flies. There were no additional rooms available so we had no choice but to check out and find a new place to stay.
Business response:
Dear Paul, We understand how disappointing it can be when our guest suites do not meet the high standards we strive to provide our guests. Your valuable comments have been shared with our team to prevent such matters from repeating. We hope you will accept our sincere apologies and revisit us so we can have the opportunity to leave you with a much better impression.Sincerely,Hotel Management
The shower and bathroom door was broken
Business response:
Dear Byannka, We sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We would love another opportunity to show you the great visit w... read more
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open tomorrow at 9:00 a.m.