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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not great We were awoken at 12:27 am to the sounds of fireworks and people. Refund please.
Business response:
Dear Cameron, We're disappointed to read that your night was disrupted and you didn't get the quiet and relaxing experience you deserved. Our staff is always available to help and ensure a comfortable stay, and we apologize for failing to resolve this while you were with us. We'll address this issue with our team to prevent future occurrences and provide a more peaceful environment for all our guests. We hope to have the opportunity to make things right and welcome you back soon.Sincerely,Hotel Management
I don’t recommend the area, outdated decor, didn’t feel safe
Business response:
Dear Ella, We regret you were not entirely satisfied with the quality and condition of our accommodations. Our team's goal is to ensure each guest is treated with exceptional service and that our accommodations are clean and comfortable. We thank you for letting us know how you feel about our property, as it helps us plan for the future. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
The too was not so clean holes on the furniture it’s just getto a lot of homeless I’ll never come back here again.
Business response:
Dear Renee, Please accept our sincere apologies for not meeting your expectations during your visit. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you... read more
Retired Was horrible experience, bed was very nasty and room smelled, looks nothing like online photo, my worst ever, I don’t recommend even for free, we had to seek another hotel and thank God for making it possible to book and stay at Best Western commerce Plus, it was so clean and offered so many amenities for less, I highly recommend and will make it I home away from home-whenever in Cali
Business response:
Dear Amanda M, Thank you for your feedback. We deeply regret that your experience did not meet your expectations and that the condition of the room was unacceptable. This is not reflective of our standards, and your concerns will be shared with our team. We apologize for any inconvenience caused and appreciate your understanding. We hope you will give us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
It was filthy. Walls were stained and dirty as were the doors, floors, and MANY stains on the carpet and sofa. I spent 30 minutes after driving 4 hours to clean areas were going to use. We kept our flip flops on. Didn’t think about showering. We cut our stay short at this place and checked out early morning.
Business response:
Dear Griselda, Thank you for sharing your experience. We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard of cleanliness we strive to uphold for our guests. Your feedback is invaluable, and we will share these concerns with our housekeeping team to ensure improvements are made immediately. We understand your disappointment and regret any inconvenience caused. We appreciate your understanding and hope to have the opportunity to regain your trust on a future visit.Sincer... read more
The bathroom and kitchen needs an overhaul. Rusty all over
Business response:
Dear Amaris, Thank you for bringing this to our attention. We sincerely apologize for the maintenance issues you encountered during your stay. Please accept our apologies for the frustration and inconvenience this caused. We will address these concerns appropriately. Your satisfaction is important to us, and we hope to demonstrate our commitment to outstanding experiences on your next visit.Sincerely,Hotel Managemen
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.