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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed, will not stay there again We have stayed at same name hotels before and hence this reservation but NO kitchen supplies, coffee, tea, cups,etc. in room. Staff did not tell us we had to ask for them. When got coffee maker, no coffee filters and coffee was loose grinds. No decaff coffee or tea offered. Had to ask for 2 mugs and no creamer given with coffee so unable to use coffee maker after all. Breakfast was a joke, We have always enjoyed a hot BF at other ESA hotels, but there were oatmeal packets that we ... read more
Business response:
Dear Shila, We apologize for the disappointment you experienced during your stay. Your feedback is concerning, and we apologize for any inconvenience caused by the lack of kitchen supplies and breakfast options. Rest assured, we are actively reviewing our procedures to ensure clear communication and better amenities for our guests. Additionally, we are addressing staffing concerns to provide prompt and attentive service. Your satisfaction is our priority, and we hope you will reconsider staying with us in the future. Please ... read more
I just can’t believe how poorly I slept last night. The neighbors woke us up at 130am talking. The talking continued to 4am at least when I finally got back to sleep for a couple hours. The AC made a loud sound that made me turn it off and on. I called the front desk to help with the noise and no answer.
Business response:
Dear Daniel, We sincerely apologize for the disruption to your sleep caused by noise disturbances from neighboring guests and the malfunctioning AC unit. We understand the importance of a restful night's sleep and apologize for falling short of providing it during your stay. Your comfort is paramount to us, and we will address these issues to prevent recurrence. Should you reconsider staying with us in the future, we would be grateful for the opportunity to provide you with a much-improved experience reflective of our commit... read more
Bad room smell Room smelled like cigarettes and marijuana. Reported this to staff, and she sweetly stated she would pass that information on to management. Room had been cleaned. Carpet was pretty gross. Not a horrible stay, but not great. Got the job done.
Business response:
Dear Bobby, Thank you for the review. We apologize for the inconvenience caused by the unpleasant odor in your room. Our team is dedicated to providing a comfortable environment for all guests, and we regret that we fell short of expectations regarding the carpet's cleanliness. We will share your comments with the housekeeping to ensure rooms are thoroughly prepared and spotless before assigning a room to our guests. We appreciate your understanding and are glad your stay met your needs. Should you choose to stay with us aga... read more
The dirtiest room at extended stay The couch bed had urine stains. Blood stains, totally unclean and unsanitary. The bathroom was dirty. None of the plug outlets work in the room. We had to change rooms no manager on site when we change rooms we wasn’t upgraded or nothing.
Business response:
Dear Guest, Thank you for sharing your review of your recent stay with us. We are genuinely sorry for the cleanliness issues you encountered, the inconvenience with the plug outlets, and the lack of an upgrade when changing rooms. Providing a clean and comfortable environment is paramount, and we regret falling short of your expectations. We will address these issues promptly with our housekeeping team to ensure improvements are made. Your comfort and satisfaction are important to us, and we appreciate your patience and for ... read more
Late Night Check-In Hassles Late night check in was almost a complete nightmare. Had an incredibly rude interaction with one employee (first initial A). Was made to wait 30 minutes to check in due to a computer issue - understandable. Had to fight to be allowed to remain in the building while I waited (it was 1 AM, cold, and I am a solo female traveler). A had announced she was all alone and I’d need to be outside - I asked her to reconsider and she walked off with a scoff and slammed the back door. 20 minutes later I was he... read more
Business response:
Dear Guest, We apologize for the inconvenience and negative experience you encountered during your late-night check-in. Your description of the interaction with our staff member is concerning and does not reflect the level of service we aim to provide. We appreciate your understanding regarding the computer issue and the need to wait. However, the treatment you received is unacceptable, and we will address this with our team to ensure it does not happen again. We are glad Jasmine was able to assist you effectively. We will i... read more
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.