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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stayed in unit 321 with a kitchen for 4 days. Room was small, worn & shoddy. Lower wire shelf unit by door was falling off the wall. The hooks were not installed level so no way to keep it attached. Cabinets were all worn out. Microwave was very rusty. Sink was rusty. Stove was very old & looked unsafe to use. Bathroom had tub replaced or refinished & new surround but they put new counter & sink on the old ugly vanity
Business response:
Dear Kathleen, Thank you for taking the time to share your feedback. We deeply regret the issues you encountered during your stay and sincerely apologize for the inconvenience caused. Your comments about the condition of your room have been duly noted, and we are committed to enhancing the overall guest experience by addressing these concerns. Your feedback is invaluable in helping us identify areas for future improvements, and we appreciate your patience and understanding. Thank you for choosing us, and we look forward to t... read more
The Rooms smelt bad we slept with the window opened because of the strong musty smell. The carpet was dirty and hair in the bathroom. We had to wipe everything down with lysol. The Door handle came off of the door snd no onsite maintenance. Couldn't sleep because of the loud airplanes, people outside hanging out and police sirens.
Business response:
Dear Dawntesha, Please accept our apologies for your allotted suite not meeting your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Moreover, we regret the noise disturbances that kept you from resting. Wh... read more
There is a $15 fee to park your car which is not stated in any of the description information. Also, the grab-n-go breakfast was only coffee! Not as advertised. Rooms are old looking and run down. You can hear every conversation that occurs outside your door.
Business response:
Dear Kimberly, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations and also our high standards. Your comments have helped us identify areas where we may need additional attention, and we will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. We hope to have the opportunity to regain your trust and confidence in us again.Sincerely,Hotel Ma... read more
Management and staff are not efficient, my room was not ready when i came to check in at 5:30pm. The room smells horrible and is not clean im verry un happy with this hotel and wont. Stay again
Business response:
Dear Joseph, We want to extend our apologies for not providing you with a room within an acceptable time frame and for the cleanliness concerns you experienced with your room. We completely understand your frustration and the inconvenience this caused you. Our priority is always to provide exceptional hospitality; therefore, we regret this was not your experience. We hope you will reconsider and return, as we welcome the opportunity to provide you with the seamless stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.