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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again! I arrived to check in to a very flustered front desk attendant. The hotel had been overbooked and she was having to turn away everyone. Fortunately for me, I guess, my reservation was in the system and got a room. The room smelled funny and was very dated with thin walls. We could hear the kids above us running back and forth. Not that big of a deal since they were small and not making too much noise. But then at 1am my husband got up to use the restroom and stepped into a pool of water. Almost our whole room wa... read more
Business response:
Casey, thank you for your review. Please accept our apologies for not providing you with a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us every single stay. We are committed to making sure we do not repeat what you experienced. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
It was infested with bed bugs! Terrible!
Business response:
Though we are confident this was an isolated incident, we take comments like yours seriously. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. It was our pleasure accommodating you, and we hope to have the opportunity to resolve your concern to your satisfaction. Sincerely, Hotel Management
Not so good customer service suck Joshua a front desk was not welcoming at all. The room is dated and smelled like smoke. Bed was uncomfortable. Will never stay here again
Business response:
Valerie, please accept our sincere apologies for the disappointing stay you had, and we regret the unpleasant service you received from one of our associates. We have taken note of your feedback and have shared it with the individual to make sure we deliver a better service going forward. Moreover, we are sorry your room was not in a spotless condition as it should have been. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next ... read more
Dissatisfied I was very unhappy with this property. The lobby smelled and the room was horrible. Do not stay here.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
The 1st room had a broken toilet and the second room was infested with spiders. (I have the pictures to prove it)
Business response:
Thank you for being our guest. We sincerely apologize for the issues you encountered in your suites at check-in. We will discuss your comments with our maintenance and housekeeping team for their review and action. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
This hotel was very dirty, they first placed me in a room that hadn’t been clean. They then switched me to another room that also was dirty. The woman inspected it and took out a dirty soap that was used. I had to get my own Clorox wipes to clean everything down. This was by far the most uncomfortable stay that I had.
Business response:
Thank you for reviewing your stay with us. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.