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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ashes to Ashes There was a very drunk and belligerent patron in the lobby making extremely rude comments. I ignored him, checked in and headed to our room. The property is usually clean however this time, it looked run down. There were more unsavory characters hanging out in the parking lot, walk ways and common areas. When my family entered our room, there was cigar ashes and cigar pieces everywhere. Tables, chairs, counters, tv and on the phone. The smell was so bad, we smelled the room before opening the door. We assumed ... read more
Business response:
Thank you for your honest evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. On a positive note, we are happy you were pleased with the service our associates delivered. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
When we first got in there air condition didn’t work needs a total remake shower water doesn’t come out good bad experience
Business response:
Daniel, thank you for the comment.We aresorry to hear you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
Shower tub was very dirty. Room had a Smokey smell. Carpet was very dirty and stained. Staff was great and very organized and quick check in. Good location next to several shops and grocery stores.
Business response:
Darrin, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. On a positive note, we are glad to read you liked our ... read more
This is a great stay for one night or if you are just a couple. Wouldnt rec for anyone with kids or with sensitivity to smoke smell, (even though the rooms say its smoke free, i beg to differ) mold, etc.... this will mess with your allergies. The popcorn ceilings made me nervous. Especially after having a cough attack at 3am.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.