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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hole in wall, stained shower curtain, tacks in the wall, and significant smell of weed.
Business response:
Dear Guest, We sincerely apologize for the unsatisfactory conditions you encountered during your stay. Your feedback regarding the maintenance issues and odor concerns is deeply concerning, and we regret any inconvenience this may have caused. Our top priority is ensuring a clean, comfortable, and welcoming environment for our guests, and we take your comments seriously. Rest assured, we are actively addressing these issues with our maintenance and housekeeping teams to prevent recurrence. Your feedback is invaluable as we s... read more
A lot of homeless staying there.
Business response:
Dear Hedi, We apologize for any discomfort caused by the homeless individuals in the vicinity. We are committed to maintaining a safe and welcoming environment for all our guests. We work closely with local authorities and community organizations to address such issues effectively. Your feedback is valuable, and we will continue to strive to ensure a pleasant stay for all our guests. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
I don’t like the place
Business response:
Dear Moses, Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we regret any inconvenience or disappointment you may have encountered. We value your feedback and would appreciate further details to address any specific concerns you may have had during your stay. Our aim is to provide a comfortable and enjoyable experience for all our guests, and we hope to have the opportunity to welcome you back and exceed your expectations in the f... read more
The security of this hotel is a problem. In the first two days, we always saw the police coming here to deal with the problem.
Business response:
Dear Lei, Thank you for being our guest and posting a review. Please accept our sincere apologies for the security issues you experienced during your stay. The security of our guests is of utmost importance, and we take the security of our guests very seriously, so we appreciate your feedback. Our security team is reliable and well-trained, and we also work very closely with local law enforcement agencies to keep all our guests safe and secure during their stay. Thank you for choosing us; we look forward to serving you bette... read more
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,210 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.