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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a terrible experience. The guy at the front desk had a nasty attitude. He denied our booking we had made at hotels.com. They said that that’s what how they did it. Overbooked and it was my problem for not checking before when I know my booking. Was already confirmed. Although, we never stayed, they still charged me. I wish they would have handled it different. At least a phone call saying that my booking was being cancelled.
Business response:
Dear Erik, Thank you for taking the time to review. We sincerely apologize for any shortcomings in hospitality from our staff and for not being able to accommodate you despite your reservation. Our goal is to provide a welcoming and seamless stay for every guest, and we regret that we fell short. We are committed to improving our guest experience and will work diligently to address these issues for future stays. Additionally, since your reservation was made through the third-party booking website, for any financial-related c... read more
My tub was moldy and covered in soap scum, like it was never cleaned, the carpet was stained and the magnetic keys kept being demagnetized and I would have to regularly get them re-set which was a pain. The staff were very kind and lovely people.
Business response:
Dear Beth, Thank you for choosing our hotel and for taking the time to provide feedback. We apologize for the oversights while preparing your suites; we will ensure we are more attentive to the details. Additionally, we are sorry for the nonfunctioning magnetic keys, and we understand your frustration. Please know that we will notify our maintenance team. We appreciate you bringing these concerns to our attention. We hope you will consider giving us another opportunity to provide a more comfortable and seamless experience in... read more
Worst experience with extended Worst experience. There is no one at reception any time. Every time we have to wait for few mins for someone to appear from inside
Business response:
Dear neeraj, Thank you for your review. Please accept our sincere apologies for our front office associates not providing you the excellent service we strive for daily. Your valuable feedback has been shared with our team, and we will take measures to ensure this does not happen in the future. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced during this visit. We hope to welcome you back soon! Sincere... read more
Absolute worst customer service Luciano was the staff on site and was it very clear he was not a happy camper working there we called him out on his rudeness he returned my id walked away and left us without a place to stay that night. Absolutely terrible customer service
Business response:
Dear Alma,Thank you for your recent stay and for sharing your experience. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we sincerely apologize that you did not experience our team members at their best. We will share this with our team for improvement in the future. We hope you will give us another opportunity to serve you.Sincerely,Hotel Management
Air conditioning went out Hotel was ok, the hallway in the stairs area had a strong smell like if they never cleaned it. The room was ok until the air conditioning went out in the middle of the night, heat was only blowing out making it uncomfortable to rest.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the unpleasant odor in the hallway and the malfunctioning air conditioning in your room. Cleanliness and comfort are essential, and we regret falling short during your stay. We will share these issues with our maintenance and housekeeping teams to prevent future occurrences. Your feedback is valuable, and we hope to provide a more comfortable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,210 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.