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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
dirty, bed was not made, no ice, bad attitude
Business response:
Dear R Manuel, We are very sorry we did not deliver the exceptional stay you deserved, and for the issues, you had with our staff. Your comfort and satisfaction are paramount to us; therefore, we regret not meeting your expectations. Please know we do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority, and we never mean to disappoint our guests in any way. We will address this matter with our housekeeping associates to ensure it does not happen again, and we truly ... read more
Never stayed in one, and now I never will. But some staff were kind. Not worth the price
Business response:
Dear Shaquan, We appreciate you sharing your comments. It isn't enjoyable to see such comments, as this is far from the experience we want our guests to have. But we are glad to hear about our staff. We cannot thank you enough for your patience and understanding. Your satisfaction is important to us, and we hope you will reconsider and give us another opportunity to exceed your expectations. We wish you the best on your travels and look forward to your return.Sincerely,Hotel Management
Hotel is not well kept.
Business response:
Dear Amanda, We are sorry to learn about your experience during your stay. Your feedback is important to us, and we apologize for any inconvenience caused. We strive to maintain high standards of cleanliness and upkeep throughout our property. Your comments will be addressed appropriately as we're committed to ensuring all our guests have a comfortable and enjoyable stay. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely, Hotel Management
Was clean room, sheets, bed, towels, clean. Kitchen sink tiny 1 towel. No soaps of any kind. No luggage rack. no rug towel for floor mat for tub. knob on bathroom sink plunger broken off. I used the freezer and refrigerator. Hot water in kitchen was extremely BOILING BURNING HOT for anyone to even tey to use could potentially burn adjusting to cooler water. Very ugly room except bed was clean white. Absolutely no kindness or napkins or paper towels or ice bucket or ice or coffee maker in room. Coffee in bare continential was... read more
Business response:
Dear Linda, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the cleanliness and amenities of the room is concerning, and we are taking immediate action to share these issues. Providing a comfortable and well-equipped environment for our guests is our priority, and we regret that we fell short of your expectations. We appreciate your detailed feedback, which will help us improve our services for future guests. Please accept our sincerest apologies, and we hope to have the opportuni... read more
Smells sewer
Business response:
Dear Helen, We sincerely apologize for the unpleasant odor experienced during your stay. Maintaining a comfortable and welcoming environment for our guests is our priority, and we regret any inconvenience caused by this issue. Our team is actively addressing the concern to ensure it is promptly resolved. Your feedback is invaluable, and we appreciate you bringing it to our attention. Thank you for your understanding, and we hope to have the opportunity to welcome you back for a more pleasant experience in the future.Sincerel... read more
There were frequently unhoused and guests who lingered outside most of which were loud. The only time you would see the front desk manned was when someone was checking in and even then I had checked in I had to wait 10 minutes for someone to come to the front desk. The building is dark and dungeonous and the room was sparce having only two towels and a bar of soap and had smears on the wall. Had I known the location was bad and the room looked like a rundown motel I would have rebooked somewhere else.
Business response:
Dear Elizabeth, Thank you for staying with us and sharing your review. We apologize for any inconvenience or disappointment you may have encountered during your stay. Please know that we strive to provide exceptional service and a memorable experience for all our guests, and we are deeply sorry that we fell short of your expectations. Rest assured, we will take the necessary steps to address any issues and ensure all our guests receive the service they deserve. We hope you will allow us to make it up to you on a future visit... read more
Hole in wall, stained shower curtain, tacks in the wall, and significant smell of weed.
Business response:
Dear Guest, We sincerely apologize for the unsatisfactory conditions you encountered during your stay. Your feedback regarding the maintenance issues and odor concerns is deeply concerning, and we regret any inconvenience this may have caused. Our top priority is ensuring a clean, comfortable, and welcoming environment for our guests, and we take your comments seriously. Rest assured, we are actively addressing these issues with our maintenance and housekeeping teams to prevent recurrence. Your feedback is invaluable as we s... read more
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.