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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was requested a smoking free room and the room smelled really bad and one of the beds was very uncomfortable! I never gonna choose this hotel brand again!
Business response:
Dear Erika, We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your bed to be uncomfortable. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We appreciate you bringing this to our attention so we can address it right away. We appreciate your valuable input and hope to have the opportunity to welcome you back to o... read more
Gravely disappointed booking went well, check in my keys did not work. Dogs were barking on all sides of the room non stop.When stepping on the floor in the bathroom water was coming through the cracks. At first I though it wasn't dried well =But it was so much water my socks got wet and water continues to come through floor panels. There was ants and roaches in the mini kitchen and bathroom. I reported it. Reportedly there was no other room to put me and my husband in. The desk lady said if she got someone they only work 09... read more
Business response:
Dear Armilla, Thank you for your feedback. We sincerely apologize for the inconveniences you experienced during your stay, including the issues with your room and the breakfast offerings. Cleanliness and comfort are our top priorities, and your comments will be addressed with our team. We appreciate your patience in moving to another room, and we understand how this impacted your rest. We hope to provide you with a much-improved experience on your next visit. Thank you again, and we look forward to welcoming you back! Sincer... read more
Never again. 1 star at best, but rated as 3 star. Ver unsafe. Pot smokers all over the place. Extremely dirty.
Business response:
Dear Armen, Thank you for your feedback. We apologize for the disappointing experience you encountered, particularly regarding cleanliness and safety concerns. Please know that we are actively addressing these issues with our team to ensure a more secure and comfortable environment for all guests. Your comments are valuable in helping us improve, and we regret falling short of your expectations. We hope to have the opportunity to provide a better stay in the future. We look forward to welcoming you back.Sincerely,Hotel Manag... read more
It was SO disgusting!! Cockroaches running around the room everywhere. No shampoo ,& conditioner,No soap, no dishes, no silverware,nothing nice about it!! It smells like weed throughout the entire hotel. The smell hit me as soo as i opened the lobby door. The guy at the front desk was so rude. I tried to be friendly to him and not even a smile no response I remember a couple years ago when we stayed there it was nothing like this the guy was friendly but now they have a bunch of homeless people all around the building that l... read more
Business response:
Dear Nora, Thank you for sharing feedback about your recent stay. We know that warm service and a fresh, clean hotel set the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately.We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
Not a desirable place to stay! It was dirty, had the musty smell, supposedly non-smoking but entire inn smelled like cigarette. The room where we stayed, the carpet was dirty and sticky, the bathroom had mildew and ants. The air conditioner was so so. The grab breakfast items like the muffins was stale. Never again will we stay at Extended Stay
Business response:
Dear Sandra, Thank you for your feedback. We sincerely apologize for the cleanliness issues you experienced during your stay and the musty smell in your room. Your comments regarding the air conditioning and breakfast items have been noted for immediate attention. We strive to provide a comfortable and pleasant experience for our guests, and we're sorry we fell short. We appreciate your insights and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Management
Business response:
Thank you for your valuable advice, we will strengthen our training and hope that we can give you the best experience next time you come.
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,210 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.