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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They had ants
Business response:
So sorry to hear about your bad experience, hope we can provide better service next time when you come.
Business response:
So sorry to hear about your bad experience, hope we can provide better service next time when you come.
The personal was so rude
Business response:
Dear Kevin, Thank you for sharing your experience with us. We sincerely apologize for the behavior of our staff during your stay; this is not reflective of the high standards we strive to maintain. We understand how important courteous service is and regret that we fell short in this instance. Your feedback will be shared with our team to ensure improvements. We are committed to providing a positive guest experience and hope you will consider giving us another opportunity to offer you a much more pleasant stay in the future.... read more
Rooms and corridor were smelling. Inside areas were run-down. There were ants in the room. Not worth the money. Avoid.
Business response:
Dear Bhagwati, Thank you for taking the time to share your feedback. We sincerely apologize for the concerns regarding the room and corridors. We are committed to maintaining a clean and comfortable environment and regret not meeting these standards during your stay. We take your comments seriously and will address the issues with our team, including pest control and maintenance. Your feedback is invaluable for our improvement, and we hope to have the opportunity to provide you with a better experience in the future.Sincerel... read more
Too many homeless people, dirty rooms and no breakfast options
Business response:
Dear Barbara, Thank you for your feedback. We apologize for not meeting your expectations with our complimentary grab-and-go breakfast and for any lack of cleanliness. Please know that we take your feedback seriously and will work to improve these areas. Furthermore, we understand your concerns about the safety and comfort of your stay. We are committed to high standards and will address these matters with our team. Your feedback helps us improve, and we appreciate you bringing these issues to our attention. We hope to provi... read more
Room was dirty and there was white liquid leaking out of the floors. Hallway smelled like sewer and the hallway carpet was squishy and flooded with some type of water.
Business response:
Dear Jassmine, Thank you for bringing these concerns to our attention. The conditions you described are not in line with the standards we aim to maintain, and this feedback is being taken seriously. Please know that our maintenance and housekeeping team will take immediate action to address the issues mentioned, and steps are being implemented to prevent them from recurring. Your experience is important to us, and we appreciate the opportunity to improve.Sincerely,Hotel Management
It was a terrible experience. The guy at the front desk had a nasty attitude. He denied our booking we had made at hotels.com. They said that that’s what how they did it. Overbooked and it was my problem for not checking before when I know my booking. Was already confirmed. Although, we never stayed, they still charged me. I wish they would have handled it different. At least a phone call saying that my booking was being cancelled.
Business response:
Dear Erik, Thank you for taking the time to review. We sincerely apologize for any shortcomings in hospitality from our staff and for not being able to accommodate you despite your reservation. Our goal is to provide a welcoming and seamless stay for every guest, and we regret that we fell short. We are committed to improving our guest experience and will work diligently to address these issues for future stays. Additionally, since your reservation was made through the third-party booking website, for any financial-related c... read more
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.