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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There is no hair dryer, kitchen tools in the room. I asked the front desk to barrow them but it was used.So I didn’t get any chance to get them.
Business response:
Dear Reila, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the lack of a hair dryer and kitchen tools. Our aim is to ensure all guests have access to necessary amenities, and it’s regrettable that we fell short. Your feedback is important, and we hope to better serve you in the future.Sincerely,Hotel Management
Without a clue…Keyless The key making machine broke 2 days ago since not repaired so the limited front counter desk personnel has to accompany each guest to their room. 1. They should have a space or 2 there is another Extended Stay .25 mi away so they could have gone there to nakeckrys
Business response:
Dear David, We sincerely apologize for the inconvenience caused by the broken key-making machine during your stay. We understand how frustrating this must have been. Rest assured, we are actively working to repair the machine to minimize any further disruptions. Your feedback regarding alternative solutions is appreciated and will be taken into consideration for future improvements. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a smoother and more enjoyable experience i... read more
The property was not what I expected. It smelled of cigarettes and other substances. It was dated and the sheets were dingy. Their machine to issue your card key didn’t work so I never received one. When checking out there was no one in the front desk. I had to call and say I want to check out and all they said was you can just leave and asked for my room number. I never leave reviews but they really need to fix up this place and I think they need a stronger staff with better service.
Business response:
Dear Nadine, We sincerely apologize for the disappointment and inconvenience you experienced during your recent stay. Your feedback about the property's condition and the issues with our service are concerning, and we appreciate you bringing them to our attention. We understand the importance of a clean and welcoming environment and will address the cleanliness issues you mentioned with our housekeeping team. Additionally, we apologize for the inconvenience with the card key and the check-out process. Rest assured, we will e... read more
Mal me cancelaron cuando estaba llegando
Business response:
Dear Carlos, We apologize sincerely for the inconvenience caused by your reservation being canceled upon arrival. This is certainly not the experience we aim to provide our guests. We understand the frustration and inconvenience this must have caused you, especially during your travel plans. Our team strives to maintain accurate and timely communication to avoid such situations, and we regret that we fell short in this instance. Please accept our apologies once again. We wish to make things right in the future. Sincerely,Hot... read more
Best was the breakfast.
Business response:
Dear Flora, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We are pleased to know you enjoyed our complimentary grab-and-go breakfast. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication. Sincerely,Hotel Management
Service is great the rooms needs to be upgraded room is kind of old
Business response:
Dear Jaime, Thank you for choosing to stay with us. We extend our sincerest apologies for the disappointment you encountered with your room. Your experience does not reflect the high standards we strive to maintain. We are grateful for your honesty and assure you that we will address the issues you raised. Our guests' comfort is our top priority, and we are committed to ensuring that every guest enjoys a fresh and inviting environment. Your feedback is valuable in our ongoing efforts to enhance our accommodations. We hope yo... read more
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,210 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.