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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
place was dirty and smelt like budoosie and cigarettes, elevators broken, tweakers hanging around and staying here, and staff has no customer service
Business response:
Dear Daniel, Thank you for reviewing your stay. We apologize for not meeting our commitment to providing clean and fresh accommodations and regret not providing the outstanding service you should always expect from us. We completely understand your frustration and the inconvenience this caused you. We have shared your comments appropriately and hope you give us another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management
Really good location when it comes to dining, the place is a bit outdated needs remodeling the rooms that I booked had an odd smell, staff was okay,
Business response:
Dear Cristian, Thank you for staying with us. We are grateful for your acknowledgment of the hospitality you received and your kind comments about our location. However, we are sorry you felt our room needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon.Sincerely,Hotel Management
We got there a bit early and they did let us check in early which I thought was the only good thing at first. The hallways were scary, rooms were really outdated. Sofa bed was bad. Elevator and reception are was just very weird. No blankets. Overall not a good experience very sketchy.
Business response:
Dear Laura, Thank you for evaluating your stay. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We are glad we could provide you with an early check-in. We would love another opportunity to bestow the hospitality we customarily offer. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Mana... read more
I was so grossed out especially hallways
Business response:
Dear Juan, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Worse experience ever The worst experience ever. No matress on the sofa bed. The staff was unable to help us. They wanted me to wait till next morning to get a matress. Finally they changed our room at midnight to one with an old dirty matress on the sofa bed. The bath tub paint was peeling off when my son took a shower. And there was mold all over the bathroom. The staff was rude and not helpful at all. Maria, the front desk lady shouldn’t even be working as a customer service person. I wish I would have taken more pictures... read more
Business response:
Dear Guest, Thank you for choosing us. It isn't enjoyable to know that we did not meet your expectations. We wish we had an opportunity to make this right for you while you were here so we could make the most of your visit. Also, we regret if our staff was not attentive to your needs and will discuss with the individuals for future improvement. Further, your remarks about the need to update are passed to our concerned individuals for the following action plan. We value your feedback and hope you will allow us to host you aga... read more
Just a little too dirty and smelly.
Business response:
Dear Rhea, It was disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Your remarks are shared with our housekeeping and maintenance team, and we will take appropriate steps to ensure future guests do not encounter the same issues. You are always welcome to reach out to us at the front desk for any assistance. Please accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Manag... read more
Fraud. Taking money and saying they don't have room (3rd time happened). Stealing people's money
Business response:
Dear Alla, We were sorry to read your comments regarding our oversight in responding to your experience was unacceptable. We are also sorry for the issues you experienced with your reservation. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. If you still have any queries regarding this, please feel free to reach out to us at the hotel. We will take appropriate measures with our team members and train th... read more
Someone was occupying the room I was given at first. I was given another room, but I’ve stayed in this property before in the past, I don’t remember it being this dirty. Bathroom wasn’t properly cleaned, I could see shoe prints of the previous customer on the extremely sticky floor. Bed lamps were not in the same light color, the hallway lights were extremely dim, and made me feel unsafe walking around. Certain drywalls in the room were not patched up. I was just extremely disappointed.
Business response:
Dear Austin, Thank you for being our guest again. We regret your room was not spotless and fresh, resulting in an unpleasant stay. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Please allow us another opportunity to provide a better experience on your next stay and give you a memorable time.Sincere... read more
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,211 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.