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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff members at this property were very helpful and kind. But, the overall hotel room was bad. Our first room had a tub that was extremely filthy so we switched to a new room. In our second room, the bath tub still had many dirt marks and stains but since we drove a long distance we decided to stay. The previous guests who were there left behind food which led me to believe the room was never thoroughly cleaned. Also, our TV was broken and our window did not open or close. So, this is the perfect stay if you have low st... read more
Business response:
Dear Sierra, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Considering our friendly staff, please revisit and allow us to serve you with better memories! Sincerely,Hotel Management
Floors smells terrible. Poor building ventilation, smells like grease from occupants cooking elevators are filthy.
Business response:
Dear Ernesto, We sincerely appreciate your feedback and apologize for the oversight by our housekeeping staff during your recent stay. It is disappointing that your experience did not meet our high standards. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to host you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excel... read more
Advertises a breakfast, nothing more than a coffee and granola bar. Lots of dogs Others reported smell and musty rooms, I agree..... Had to go to front desk 3 times on check in, just to get key cards to work. Go somewhere else
Business response:
Dear Guest, Thank you for choosing to stay with us. We are sorry that we did not provide you with a flawless experience. We regret your disappointment with our breakfast option that fell short of your expectations, and we understand the inconvenience you experienced with your room key during your stay. Rest assured, we take this matter seriously and will look into this further to prevent similar situations. Your comfort is our priority, and we hope you'll consider staying with us again for a more trouble-free experience.Sinc... read more
Horrible. Waste of money It was dirty. We didn’t get shampoo or conditioner. Breakfast was only coffee as granola bar and it’s ridiculously expensive just to get bad service??? Very disappointed
Business response:
Dear Alma, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have also noted your feedback regarding the breakfast and bathroom amenities. We will immediately address these issues with our team to ensure necessary changes are made to solve these problems. We hope you will give us another chance to serve you in the future, and we look forward to welcoming you back soon. S... read more
They were overbooked and I was turned down at night time with my luggage in my hands
Business response:
Dear Ingrid, We deeply regret the inconvenience you faced due to our overbooking situation. We understand how frustrating it can be to arrive at your destination without a room. This is not the experience we want our guests to have, and we sincerely apologize for any inconvenience this may have caused you. Please know that we take your feedback seriously and will use it to improve our booking and check-in processes to ensure such situations do not occur in the future. We would appreciate you giving us another opportunity to ... read more
Check in was easy and the guy at the counter was nice enough. Upon arrival we were hit with the stink of the place. Then we headed up to our floor and the smell intensified. The whole hotel smells so gross. We get to our room and are getting ready to crash after a 7 hour road trip when low and behold the fold out sleeper sofa is not a double. Not even close. The description for the room we chose stated it slept 4 with a king bed and a sleeper sofa. We have 2 girls 7 and 10 of average size that were going to share the sofa. N... read more
Business response:
Dear Ana, First and foremost, we would like to offer you our apologies for the inconvenience that you and your family experienced during your visit. Our team strives to ensure an exceptional experience for each guest. Therefore, we are disappointed that your room and the sleeper sofa did not meet your expectations. We appreciate you bringing these observations to our attention. Feedback like yours helps us as we strive to provide complete guest satisfaction. Thank you for your comments, and we hope you will give us another o... read more
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,211 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.