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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room we booked was not cleaned at all. The pull out bed was dirty and full of crumbs, there was now bed protector on it and there were dark stains all over the mattress. We tried talking to the front desk but didn't go anywhere with them. We ended us all having to sleep on the bed and the following morning we were able to switch to a different room.
Business response:
Dear Francisco, We sincerely apologize for the unacceptable condition of your room upon arrival. Your experience does not reflect the high standards of cleanliness and service we strive to maintain. It is concerning to hear that our front desk team did not promptly address your concerns. Please rest assured that we are taking immediate steps to address these issues and ensure they are not repeated. Should you choose to stay with us again, we are committed to providing you with a much more comfortable and enjoyable experience... read more
I was provided a room that was unclean. I ultimately stayed after traveling four hours to the property. The linens, bed pillows all smelled of mildew (and human musk), the stovetop burners were soiled, and there was food leftover in the refrigerator from presumably the previous occupants. The latter two points were brought to the attention of the front desk. Not sure though if it was/will be ever addressed. This experienced at an Extended Stay hotel was shocking given my previous experience in San Carlos, California. I will ... read more
Business response:
Dear Dennis, Thank you very much for posting a review of your stay. We are genuinely sorry that your stay did not meet your expectations, especially considering your past experiences with our hotel. We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Our priority is to provide each guest with an experience that is as perfe... read more
It was very noisy. My room was by one of the exits in the back and the door kept slamming hard. Also Guests were saving arguments in the hallway.
Business response:
Dear Antonio, We appreciate your feedback regarding the noise concerns during your stay. We understand the importance of a peaceful environment and apologize for any disturbance caused by the door slamming and hallway arguments. Our team is committed to ensuring a comfortable experience for all guests, and we will address this matter accordingly. Thank you for bringing it to our attention, and we hope to have the opportunity to provide a more serene stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.