This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
made a reservation. drove 2 hours to location and when I was going to check-in they told me they had no rooms for me. I need to contact the 3rd party (hotels.com) to get my money refunded. luckily, I was able to find somewhere else that was not sold out that night
Business response:
Dear Jillian, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and w... read more
Very Noisy inside the building
Business response:
Dear Wajih, Thank you for choosing us for your recent visit. We sincerely apologize for the noise concerns during your stay and their impact on your comfort. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you will come back and see us the next time you are in our area.Sincerely,Hotel Management
Hallways were dark. Hotel was dingy. Room had two tiny pieces of soap to use, no shampoo /conditioner. Breakfast was a joke. Packets of instant oatmeal, nature valley bats and small stale blueberry muffins (lil Debbie?). Will not stay here again.
Business response:
Dear Lorraine, We sincerely apologize for the situation you described. We strive to provide a comfortable and clean atmosphere when staying with us; therefore, we genuinely regret not meeting these expectations during your stay. Further, we are sorry our complimentary grab-and-go breakfast did not meet your satisfaction. Thank you for bringing this to our attention so we can address them appropriately. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management
Cops pulled up the 2nd night dogs barking
Business response:
Dear Raynal, We appreciate you being our guest and sharing your valuable feedback. We apologize for the unpleasant experience you had at our hotel. We aim to ensure every guest has an exceptional stay, and we regret that we fell short of your expectations. We sincerely hope that you will consider giving us another opportunity to serve you, and we promise to provide you with the hospitality you deserve. Sincerely,Hotel Management
Not extending this stay Front desk service was unprofessional. Had to wait for the kids to be done chatting to check in. The door didn’t shut right. Had to slam to lock. Bathtub was chipped so much it was more feet than white. Burn marks on counter. Towels were stained. Not the normal experience I’m used to.
Business response:
Dear Christie, Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you encountered, particularly with the front desk service, the door, bathtub condition, countermarks, and stained towels. We understand that these issues fell short of your expectations, and we deeply regret any disappointment caused. We take your concerns seriously and will address them with our team to improve our overall guest experience. We value your patronage and hope to provide you ... read more
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,211 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.