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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bbnq
Business response:
Dayana, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The whole room and bathroom smelled like mildew like there’s just still water sitting inside of it. By far the worst hotel experience I’ve had in a long time
Business response:
Marquez, thank you for your candid evaluation. We regret our beds were not to your comfort apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping and maintenance teams to ensure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
When I was looking for a room for my date night I was deliberately looking for a King Size bed. I found this Extended-stay which I have been to before and usually have pretty ok experiences with the staff and my stay. This time was not the case as soon as I tell the office kid my name he (without saying anything directly to me-rude) picks up the phone and calls someone and says" we don't have any more king-size beds so we?" He hangs up and tells me directly no king-size beds. I say to him " why would you advertise King Size ... read more
Business response:
Thank you for taking the time to review our hotel. We regret we were not able to accommodate you in the room of your choice and apologize for the service issues you encountered. We will share your comments with our team and take steps to ensure we are more consistent in our service delivery. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
A/c system was leaking in the hallway, someone set fire to the dumpster and found out the arsonist was staying literally next door, much more to complain about but not enough characters. Spend the extra money amd stay at the double tree across the street.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Not a great experience Not a pleasant experience staying here. Both light fixtures by the bed are broken. The mattress is severely sunken on one side. The shower leaks and water becomes tepid at night. The soap gave me an allergy. Smell of cooking from our neighbors creeps into the room somehow. Oh and ANTs are everywhere. To make things worse, we've also had people smoking and BBQ outside the room window plus the presence of police officers and fireman in the building and in the parking lot outside our room in the middle of... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
This place is the worst. Mold in the shower, hard bed, internet that doesn't work, no kitchen supplies and overall dirty. They have many month to month residents. Last night we were there we were awoken by the police knocking on someone's door saying they had a warrant. We do not recommend this hotel to anyone!
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. ALso, your concern regarding the internet and bedding will be s... read more
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.