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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The floors were dirty, not very well lit, had an odd old moldy smell, felt dirty to be in. Didn't provide extra blankets unless i gave up my clean sheets, very odd
Business response:
Dear Jennifer, Thank you for staying with us and sharing your review. We apologize for the cleanliness issue; our Housekeeping team usually does a great job maintaining a clean and fresh room for every guest. Regrettably, we overlooked this during your stay. Also, we are very sorry you were not happy with our service. We will review this with our team to ensure our guests are warmly welcomed upon arrival and treated courteously. We take our guest’s feedback seriously and look forward to having you with us again so we can pro... read more
Good location
Business response:
Dear Ruhul, Thank you for reviewing your stay. We are glad our location was convenient for you. However, we want to apologize for any issue which kept it from being perfect. Everything we do is aimed at providing you with an excellent experience. We want to regain your trust and hope you will give us that opportunity. Sincerely,Hotel Management
Found roaches inside the room, checked in late from out of town and only stayed a few hours. Slept in my car instead, felt old and unsanitary. Very disappointed.
Business response:
Dear Martin, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. Still, your room will be inspected professionally and treated as a precaution. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you stay with us another time so we can provide you with a much more enjoyable experi... read more
Run down, maintenance seems ignored, homeless people outside our window. “Breakfast” was a packaged muffin. “You want more towels, just come to desk and pick them up”. Seriously.
Business response:
Dear Wade, Thank you for staying with us. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel M... read more
Run away from this place…. Pay a little extra and go somewhere else. I’m so sad we stayed here. From the moment you walk in there is a “smell”. the carpets in our room look as if they have never seen a cleaner. The couch cushion was stained with who knows what. The pull out bed in our room should be in a dumpster. it was so nasty, you can tell it’s never been cleaned by the amount of trash under the mattress.. breakfast is wrapped muffin or granola bar. my “favorite” part of the stay were definitely the cockroaches… like i s... read more
Business response:
Dear Virginia, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We are working with our Housekeeping team to ensure all rooms are thoroughly cleaned and inspected before allocating to future guests. We appreciate your constructive feedback and hope we have a future opportunity to restore... read more
We reserved a “Deluxe King Suite”, the actual room was a queen bed only. Bathroom had no amenities, telephone did not work, bathroom door handle was falling off. Had a barking dog across the hall all night. Breakfast was granola bars and hostess-type muffins. Overall, we were very disappointed and would discourage anyone from wasting your time or money on this place.
Business response:
Dear Nathan, Thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We understand that no explanation of these issues can change your recent experience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We want an opportunity to show you the hospitality for which we are known, and we hope you w... read more
Never again Wouldn’t use again. Terrible service. States the whole hotel is fully booked so no early checkin, that’s fine. Go to try in checkin an hour past the states checkin time and was told that our room was broken so we couldn’t use it. Had to go to another location. Could have called and provided this information instead of wasting our time.
Business response:
Dear Guest, We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. We have shared your comments with our team and will continue to work diligently to ensure that we are more consistent in our service delivery. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.