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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Lizzette, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I was unable to check in. And im pretty sure i want refunded
Business response:
Coral, thank you for your review. We are sorry you were unable to stay with us this time and regret the inconvenience caused. For any unresolved financial queries, feel free to reach out to our front desk, as they will be happy to assist you further. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Very unhappy at my stay!!!! Had no towels in our room. They said they would bring them when they weren't busy. It was 1 hour and no towels. So went downstairs to get them The smoke alarm woke us up at 6am and for 30 minutes the staff couldn't turn them off. False alarm. It said we would get breakfast to go. We didn't get any breakfast to go. No coffee maker in the room to make our own coffee. Overall very unhappy!!!@
Business response:
Araceli, thank you for your review. We apologize your sleep was disturbed due to the false fire alarm. We also regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. We would like to have another chance to host you in order to make up for our shortcomings and show you our true hospitality spirit. Sincerely, Hotel Management
Not following social distance guidelines. 1 cashiers stations, 1 customer line available, there was 1 person beong checked in and spoke ober her to ask how can I help you. There was no space to come forward to the cashier area and be checked in, customer had to move out of the line to allow us to speak to the cashier. Where as if they wanted to attent 2 people at ones they shoild habe done a 2 person line set up, not 1. When we reached our room there was no toweks at all in the bathroom. I called the front desk and all theu ... read more
Business response:
Rodolfo, thank you for your review. We are sorry for the inconvenience you had due to the lack of towels. We want to provide every guest with a relaxing, comfortable stay; therefore, we are genuinely disappointed if this was not your experience. The pandemic has created new challenges in the ways we can safely provide hospitality. Also, your feedback will be shared with our front desk staff to ensure we are consistent with our service delivery. We hope you will give us a chance to redeem ourselves the next time you are in th... read more
I booked a room for 9/5-9/6 and paid hotels.com $140 but when I showed up the clerk at front desk told me there were no rooms available But my room was reserved and paid for and guaranteed it’s what the website said, that was a really big inconvenience. And the guy at front desk treated me like a was stupid even when I showed him my itinerary.
Business response:
Sonia, we were disheartened to read your review. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, and we assure you we made every attempt to correct the matter. We value your feedback, and we will share your comments with our team to make sure they are more diligent going forward. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Had big issue with room. When first walked in, carpet was soaking wet and smelled like cleaner. The toilet was not working properly and would continue to clog.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your stay. We will share your feedback with our housekeeping and maintenance teams so that they are more diligent going forward. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
bathroom sink leaked, no coffee or cups in room, no tv remote when I arrived, no breakfast as advertised, was charged $100.00 for 2 pets for two nights- hardly ever in room and no mess from dogs. this charged not mentioned in advertisement. Won't go back even if free.
Business response:
Thank you for your comments. We are very sorry your stay was not a pleasant one and regret the issues you encountered in your room. We have shared your comments with the maintenance team so that we can improve our future guest experience. Please know, to ensure the cleanliness of kitchenware upon check-in, these items are available at the front desk, and our team gladly delivers them to your suite. Also, we regret you were not aware of our pet charges. We hope you will give us an opportunity to restore your confidence in us ... read more
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Business response:
Joanna, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.