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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overbooked Got to property and attendant said no more rooms. That hotels.com overbooked rooms. Very inconvienant.
Business response:
Fabian, we apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Thought my car would be broken into any minute,not to many trust-worthy characters hanging around the property,bad look for the hotel..Lots of sketchy people hanging around.
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
The bed was so close to the air conditioner on one side you could not enter the bed also not even a coffee machine existed in the room extra was soap and towels
Business response:
Thank you for your recent stay with us.We appreciate your remarks about your room. While our team works hard to ensure a great experience at our property, both inside and outside, we take your comments seriously and we will do what it takes to improve our guests' perceptions. We hope you will stay with us again so you can see we are committed to providing a clean and comfortable home away from home for our guests. Sincerely, Hotel Management
Customer service was great. The hotel itself was horrible. Broken items around the room toilet wouldn’t flush. Batch tub had stains
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
convenient but disappointing facility
Business response:
Thank you for being our guest. Although you found our location ideal for your needs, we are sorry for not meeting all of your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
"GIVING KEYS TO A DUMP" I have been to this hotel before but never a problem. I am totally disappointed due to the fact that the heater or air conditioner did not work and the carpet in the room was filthy. I complained to front desk but was told there isn't anything that can be done that I would need to talk to manager in the morning. I feel as though my entire night was ruined. I would like to request some kind of compensation for my trip ?
Business response:
Patricia, thank you for returning to our hotel and being our guest. We sincerely apologize for the cleanliness and maintenance issues in your suite and that our associates were unable to resolve them. We will discuss your comments about the carpet and the HVAC unit with the teams involved to enhance our accommodations. We hope you will afford us the opportunity to regain your trust in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.