Extended Stay America - Los Angeles - Monrovia

Business response:

Dear Wajih, Thank you for choosing us for your recent visit. We sincerely apologize for the noise concerns during your stay and their impact on your comfort. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you will come back and see us the next time you are in our area.Sincerely,Hotel Management 

Business response:

Dear Lorraine, We sincerely apologize for the situation you described. We strive to provide a comfortable and clean atmosphere when staying with us; therefore, we genuinely regret not meeting these expectations during your stay. Further, we are sorry our complimentary grab-and-go breakfast did not meet your satisfaction. Thank you for bringing this to our attention so we can address them appropriately. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management 

Business response:

Dear Raynal, We appreciate you being our guest and sharing your valuable feedback. We apologize for the unpleasant experience you had at our hotel. We aim to ensure every guest has an exceptional stay, and we regret that we fell short of your expectations. We sincerely hope that you will consider giving us another opportunity to serve you, and we promise to provide you with the hospitality you deserve. Sincerely,Hotel Management 

Business response:

Dear Christie, Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you encountered, particularly with the front desk service, the door, bathtub condition, countermarks, and stained towels. We understand that these issues fell short of your expectations, and we deeply regret any disappointment caused. We take your concerns seriously and will address them with our team to improve our overall guest experience. We value your patronage and hope to provide you ... read more

Business response:

Dear Guest, Thank you for reviewing your stay. We are disappointed to learn that the actions of other guests affected your time with us. We certainly understand the frustrations this caused you and apologize for the inconvenience. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. We hope you will consider us for your next visit and allow us the opportunity to better your stay.Sincerely,Hotel Management