This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had a one night stay here. It was really hard trying to locate the front desk employee. I waited a long time to get checked in. And I couldn’t find anyone when I was checking out. The room was in mediocre condition. I found the tv remote control in between bed sheets. So wondered if the staff had changed the sheets. The bed mattress was very squeaky. So every time you turned, it sounded like the mattress was covered in plastic so you can hear loud plastic squeaking. The hallway was dark and smelly as well. Overall not a go... read more
Business response:
Thank you for choosing our hotel and for writing a review of your stay. We apologize for the service and cleanliness issues you encountered during your visit. Your feedback has been shared with our teams, and steps are being taken to ensure that this does not happen again. We hope you will give us the opportunity to prove this to you on your next visit to Washington. Sincerely, Hotel Management
Go somewhere else When I got to the room, there were dirty dishes sitting on the floor in the hallway. The hotel room had a bad smell, observed spiders in the bathroom. Would not recommend
Business response:
Thank you for being our guest and for reviewing your stay. We do want to apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. Sincerely, Hotel Management
No servían las luces del cuarto No servia el teléfono No cambio de toallas ni de sábanas
Business response:
Thank you for taking the time to evaluate our hotel. Please accept our apologies for the issues you encountered in your suite and regret the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. We have shared your feedback with the engineering team to rectify these problems immediately. We hope you will consider staying with us again the next time you are in the area so we can redeem ourselves. Sincerely, Hotel Management
Did not take too long to understand the low score
Business response:
Sehun, thank you for staying with us and for leaving your rating. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. We have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Never roaches in the bathroom roaches in the bed that we did not like was not a good experience
Business response:
We apologize for the cleanliness issue in your suite. We will discuss your feedback with our housekeeping and pest control teams to take appropriate actions and ensure we deliver spotless accommodations. It is never our intention to cause any discomfort, and we hope to improve your impression of us on a future date. Sincerely, Hotel Management
What a self service horrible place to stay ,,, this is as good as the worst motel 6 ... pillow are horrible , mattrrsss are old ,, staff is good , but the place is run down a d lack of staff
Business response:
Victor, thank you for your review. We are sorry you were disappointed with the condition of our hotel. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Your comments have also been discussed with our team to ensure we are consistent with our service delivery. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Never going back again I'm never going back again. I had a stroke I had brain surgery on my head so numbers and words I can't remember I have to count out loud to say out loud because I had a big stroke we're headed to bend me I was paralyzed from the waist down. May God give you luck because evil
Business response:
Melissa, thank you for your review. We are deeply sorry for the inconvenience you had. If you want to discuss it further, feel free to reach out to us. We would like to have another chance to host you in order to make up for our shortcomings and show you our true hospitality spirit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.