This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was old and rundown however it was the fact that it was so dirty And the room has obviously not been cleaned that made a decision we would never visit again.
Business response:
Dear Jael, thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. We hope you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management
The room was dirty, there was hair in the sinks, tub, and bed sheets. I went to pick up cleaning supplies to deep clean the room myself. When I asked for dishes so I could cook, it took over an hour to deliver them and the dishes were dirty. Would not recommend and will never stay here again!
Business response:
Dear Brooke, we apologize for the housekeeping issue you experienced in your suite. Our team must have overlooked this when making your room ready for occupancy. We uphold all of the brand standards for quality and service; however, we are sorry that our hotel fell short of your expectations during your stay. We hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management
Conditions of this hotel was very disappointing. We will never stay here after this stay.
Business response:
Dear Shreya, thank you for taking the time to share your review. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
The girl at the front was very nice. I got into my room and the room was crawling with roaches. I walked in and straight out. Im glad they refunded my money. Do not stay here unless you’re ok with roaches everywhere.
Business response:
Dear Yesennia, we apologize for the problem you encountered in our hotel. We are pleased that our staff resolved this to your satisfaction. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does serviceour hotel on a routine basis. However, we will address this with them to guarantee any future issues. We hope you will return so we can make it up to you. Sincerely,Hotel Management
Very slow checking in, room was average, bed was up against the a/c unit/window. Mold on the tile tub line. but I was ok with that, it was the 7 roaches when I got up to use the bathroom this morning, this is unacceptable, my bags are on the floor, shoes, now I need to unpack to make sure I’m not bringing them home with me. Room 237
Business response:
Dear Bob, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve... read more
Couch bed had many stains on it they don’t provide any utensils pots pans etc we ended up having a towel left hanging on the shower from previous occupants and there was people smoking pot on the same floor so you can smell it in the room. Never staying there again
Business response:
Dear Brandon, thank you for sharing your experience. Our top priority is a clean, fresh suite, and we are sorry that this was not your experience. We are working with the housekeeping team to ensure this is resolved immediately. Also, we adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. To ensure kitchenware's cleanliness, these items are available at ... read more
Smelled of cigarettes bad, no towels in room, furniture really run down, room dirty
Business response:
Mike, thank you for sharing your feedback. We apologize for the concerns you encountered during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We have discussed these matters with the respective teams to address them appropriately. Please know that in-room amenities such as hairdryers and toiletries are complimentary and available at the front desk upon the guest's request. We are grateful for your patience and hope you will return so ... read more
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.