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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bring a candle, the room doesn't smell fresh/clean They overbooked the hotel and asked if we wouldn't mind going to another location. Of course they blamed it on you folks and said that YOU should've called me and told me that. Will never book with them again. Also, the room didn't smell clean. Unfortunately that's what you get in rooms with kitchenettes. Went and bought a scented candle and had to have it on during our whole stay. Second time there and I've had enough.
Business response:
Efren, thank you for choosing to stay at our hotel, and we hope you will accept our apologies for not meeting your expectations. We make every effort to provide clean, comfortable accommodations and excellent service, so we regret any issues you experienced. We hope you will consider giving us another chance to provide you with the stay you should always expect from us. Sincerely, Hotel Management
Very disappointed in morning breakfast offer, i could of stayed cheaper elsewhere without a breakfast. Breakfast availability was instant oatmeal. What a waste of extra money paid for breakfast offer.
Business response:
Joe, thank you for your feedback about our grab-and-go breakfast, and we are sorry you were not happy with the choices. Your comments will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, Hotel Management
When we arrived to check-in the front-desk attendant was not at the desk. We had to wait about 10-15 minutes. Then when she got back, she checked in the family ahead of us and asked us to wait another 10-15 minutes while she opened the door for this family. Turns out the key assignment system fell that night and she couldn't assign room keys... When it came time to check-us in. She explained what was going on and then asked about preference. I suggested 2nd floor and she said I have two available. but have to double check th... read more
Business response:
Angel, we want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Not worth it. Other reviews rightfully true. Shower and faucet were broken and they didn’t fix it even after reporting. There was no lotion or shampoo in bathroom and they didn’t provide after asking for it. No plates, pans, bowls, spoons or forks in the kitchen. I would avoid this property!
Business response:
Riddhi, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management
Horrible appearance and staff. Should up at 11:30pm and no one was at the front desk. My wife called and no response. After 15 minutes we went out looking for another hotel to stay at. Will never stay at an extended stay or recommend anyone to stay here. Still waiting to get my money back.
Business response:
Freddy, we are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
bath tub was dirty with stains, door wasn't looking properly no kitchen utensils, overall it's bad hotel for stay and I recommend not to choose this hotel in LA
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Very poor customer service apparently front desk received a complaint about my guest which wasn't valid regardless I asked mt quest to leave and when I needed another week the hotel refused to extend my stay even though they was no problem with me...very unprofessional rude poor customer service won't be spending my money at extended stay ever again...
Business response:
Thank you for your candid evaluation. We regret not meeting your expectations and apologize for the unprofessional behavior of our staff. We will review this with the appropriate individuals and take steps to ensure we are more consistent in our service delivery Thank you for sharing your experience. We hope you will return to see how we have improved due to your comments. going forward. Sincerely, Hotel Management
the room was dirty: there were a lot of dog hairs and the bathroom tub was not clean, it had a lot of dust on the furniture and it smelled a lot of food and marijuana.
Business response:
Maria, thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.