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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This facility is very old and it shows it. There is a smell permeating the entire building.
Business response:
Reg, thank you for being our guest. We are sorry our property was not to your expectations and regret any inconvenience caused. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Also, we have asked our housekeeping team to deep clean the area to remove the odor. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
The place was a dirty mess. Someone else's hair on pillows. Dirty sheets. Dirty floor. Very unhappy with the total experience.
Business response:
It is disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our housekeeping team in an effort to improve our service moving forward. Please consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
This place is a dump! The room is dirty. The kitchen looks as though it has not been cleaned in quite a while. Clumps of dirt on top of refrigerator and on counter. Bathroom paint is peeling off walls. Shampoo provided was empty. I would not recommend this property to anyone. We will not visit Exended Stay America again. The management should be ashamed of this property.
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
This hotel was clean and had a decent appearance from the outside. The rooms are clean but extremely outdated. Amenities are disappointing. The rooms are equipped with hand soap, bath soap and a small bottle of shampoo (the bare minimum). The Expedia advertisement offered an intercontinental breakfast - that was false. Upon check-in, the front desk receptionist indicated there would be a "to-go" breakfast in the morning that would include coffee, muffins, bagels, etc. - that was also false. Their morning breakfast was granol... read more
Business response:
Thank you for being our guest. We are sorry for not meeting your expectations with our accommodations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Also, we apologize you did not like our grab-and-go breakfast. Please know, we always strive to keep our guests informed about all our hotel features by publishing them on all the third-party websites, so we regret you were unaware of this. We hope you will return so that we can have an opportun... read more
Very old property. Need to ask for everything,ie, towels, hair dryer. Breakfast is grab and go,ie, granola bars and coffee and they always ran out. Sink leaked and hallways had food smells.
Business response:
We truly apologize for the many difficulties you faced during your stay with us. The housekeeping team and maintenance team has been made aware of the problems you described and we will ensure these are taken care of. We also regret the disappointment you had with our grab-and-go breakfast and with our hotel policy. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Counter was dirty and sticky in our room so my my sons paperwork got sticky and dirty. So did my down jacket sleeves. I went to shampoo my hair in the shower and the diverter didn’t work properly so it was truly a rain drop shower head shower with no force or pressure. Went to use the shampoo and they give u a super small bottle for the room but I think the last person(s) in the room used the that bottle because it was .25 percent full for 2 guests. By the time you are in the shower it is a little late to ask for another. I ... read more
Business response:
We attempt at making all of our guests experience a great one, but we apologize for the cleanliness issues you outlined and the inconvenience it caused. Your comments have been shared with our housekeeping team to be more diligent going forward. Moreover, we are sorry for your disappointing with our grab-and-go breakfast. Please know, we always strive to keep our guests informed about all our hotel features by publishing them on all the third-party websites, so we regret you were unaware of this. Please consider giving us a ... read more
Beddings has dogs hair I was very disappointed with our stay. The linens had so much dog’s hair. At first, it’s wasn’t noticeable because the beddings are white but the next day, my daughter broke out really bad and since I was wearing black pants I had noticed dog hair all over my clothing and as well as on my husband’ and daughter’s clothing. I was so frustrated. I do not recommend it nor will stay I there again.
Business response:
Rossana, thank you for being our guest. We offer our sincere apologies for the cleanliness issue and regret the impact it had on your experience. Your feedback is essential, so we have discussed it with our housekeeping team ensuring we deliver a clean and comfortable stay to all of our guests moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Easy to get freeway access. Plus lots of restaurants
Business response:
Thank you for sharing details about your experience at our hotel. We are glad you had an overall satisfactory stay and that you found our location to be convenient for your plans. However, we are sorry for any inconvenience caused to you. We hope to have an opportunity to host you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.