Extended Stay America - Los Angeles - Monrovia

Anonymous 

on Expedia

6 years ago

We arrived while a group was told their room was sold. The entire city was sold out and they were left without a room. Our room was not ready when we arrived at 2 and we were told to return. The room had no shampoo. We were told we could buy it at 7/11 and they had run out. For $150 a night, we can go to 7/11? The bed was very uncomfortable and you could feel the coils. The refrigerator was a noise making machine. The following day we didn’t get and bed making service or new towels. This place has turned into a dump. We will... read more

Anonymous 

on Expedia

6 years ago

I never got a chance to stay on this property. I book my reservation about a month in advance for a race in Arcadia that I was particiapating in, howveer on the night i was supposed to go to the hotel, I was notified via email and voicemail that my reservation was canceled because of overbooking. I didn't pay for the room at first, however I feel as though this still doesn't excuse the hotel to overbook and overlook one reservation that was meant to happen. Very disspaointed and I will not be using this site again. 

Anonymous 

on Expedia

6 years ago

Reviews on the website were a big stretch and different than what I experienced. I guess my expectations were raised beyond the delivery. 

Anonymous 

on Expedia

6 years ago

Parking was easily accessed ,and plentiful. No amenities what so ever. 

Anonymous 

on Expedia

6 years ago

Reserved a room with a guaranteed credit card, pay at hotel option, thru Expedia. Called in advance that we would come in late at about 10 pm. Showed up at about 1015. Took 5+ mins to get someone to the reception. When the front desk operator showed up, her first point was 'we can not check you in'. Upon probing further, i came to know that someone made a mistake and gave away two more rooms to an alternate customer, but that they do not have a room for me. She offered to get me a room at their 'sister' property. I took it u... read more

Mark 

on Expedia

6 years ago

Trash in the hallways Here on business 2nd and last stay. Trash in the hallways dogs barking and overall poor excuse for a hotel. To many choices in a 1 mile radius. 

bryan 

on Expedia

6 years ago

Bad SOPs Ive booked thru expedia on 3/14/2019.When i’ve arrived to the hotel at 9:00pmi was informed by front desk agent they didnt have a room for me due to the hotel being sold out.The front desk informed i need to call expedia myself and get relocated.I’ve been an executive in the hotel industry for the last 25 years never have i encountered this situation before were the hotel wouldn’t walk a guest to different property.SOPs need to placed for overbooking. 

Mark 

on Expedia

6 years ago

Pass pay double or drive 10 miles more!! Came on business and the three other hotels close by wete booked. Hotel is dirty with zero amenities unless you would like to call burnt coffe with granola bars in the morning. Trash in the hall ways and uncomfortable beds. Really can not state how run down and ill kept this lical is.