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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ask the dust knows about the dishes on the floor outside of the room and if I can get clean ones she gave me attitude and continue to ignore me
Business response:
Thank you for your comments. We are sorry the dishes were not clean and regret the service issue you encountered. We have taken note of your comments and have shared it with the appropriate teams so that we can improve our service going forward. Please consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
There was not anyone at the front desk when we came to check in and no way to get shold of anyone. When she did show up she was rude and unapologetic.
Business response:
Thank you for choosing our hotel for your stay and for taking time to provide feedback. It was certainly disappointing to read about the problems you experienced at the front desk during check-in. This is definitely not the first impression we like for our guests to have of our hotel. We will share your remarks with our team so we can ensure these types of mistakes are not repeated. It was our pleasure to accommodate you, and we hope you will give us another opportunity to be of service to you. Sincerely, Hotel Management
My family stay only one night, and my kids got bites on theirs bodies from who know what, i definitely don't recommend this place, is dirty and small bad even the bed sheets had stain on it, This has been the worse place i stayed at.
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you and your family back soon. Sincerely, Hotel Management
When they checked me and they checked me into a room that already was occupied by a man who I ain't seen naked
I will not reserve at this hotel again. Showers have no pressure, they do not clean your rooms, you have to request clean towels, they have kitchenettes however you have to ask for any kitchen supplies. They say that they have breakfast and all they had was 1 granola bar! Not a great experience!
Business response:
Candi, thank you for being our guest. We sincerely apologize for the issue you had regarding the shower. Your feedback has been shared with the maintenance team for review and action. It was also disappointing to read you did not like our breakfast and the hotel policies regarding towels and kitchenware. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, ... read more
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.