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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was dirty, it smelled when we first got to our room, the noise was awful, shower was horrible water barely came out, you can smell other people’s cooking inside our room. And it smelled horrible. Very old building. Too expensive. The bed was fine that’s about all that was good about it. Staff was nice, we had one roll of started toilet paper , no shampoo or conditioner. You can tell the owners don’t care about their guest. I feel bad for the staff.
Business response:
Thank you for reviewing your stay. We are sorry for the cleanliness and noise issue you encountered in your room and regret your stay was not a pleasant one. We would have loved the opportunity to resolve these problems while you were here and would have moved you to another room upon request. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Really bad service need better staff they charge my card twice
Business response:
Thank you for reviewing your stay. We are sorry for the issue you had with the charges. Please feel free to reach out to our front desk as our associates will assist you further in regard to the same matter. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The location was very good, There were no hangers on which to hang clothes. The free breakfast was in a room where only 2 tables fit and there was only one restroom for both men and women. There was a thin comforter, a thin blanket and a thin sheet. The room looked worn and needed updating.
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Ants were everywhere in my room. Also, rooms are dated. Carpet and floors were dirty. Hair (not mine) was in the bathroom on floors and bathtub. Coffee pots in lobby never worked during stray
Business response:
Thank you for taking the time to review your stay with us. We are sorry about your experience and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the coffee pot have been shared with the maintenance team to fix it immediately. We do hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management
Find another hotel its a long term boarding hotel Sent to the wrong hotel by the frint desk ... said it was the other hotel down the street they were wrong had to come back. The smell of burnt fish permeates floor 3 and the barking dogs well unreal .
Business response:
Mark, thank you for reviewing your stay at our hotel. Please accept our apologies for the service and odor issues you encountered. Your feedback has been shared with appropriate teams to make sure we are consistent with our service delivery. We are also sorry about the dog barking and the disturbance this caused. In the future, if this happens, please let our desk staff know as we do have a pet policy, so our guests are not disturbed. We hope you will choose us again on your next visit to our area. Sincerely, Hotel Managemen... read more
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.