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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had to wait 10 minutes and call on the wall phone for check in
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
We check in after a long flight to what the front desk employee tells me the only room he has left is on the 3rd floor and the elevator was out of service. We get to our room, I went to wash my hands in the restroom and... surprise! The room had not been cleaned. There was used soap on top of the sink next to a wet hand towel. The toilet had urine all over it. The bed was made up very messy and the sheets underneath the comforter were dirty and used. I called the front desk and mysterious he had another room available in the... read more
Business response:
Alejandra, thank you for being our guest. Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
The pillows smelled of human grease (hair grease); and many physical aspects of the room, elevator, and common areas were was not well-maintained. The graffiti etched into the elevator walls and the dark drip stains on the elevator's emergency box are concerning. The tub/shower surround and the bathroom counter were merely painted over, but were never actually replaced in a remodel. The cove base was delaminating from the wall in the kitchenette area. The curtains neither meet in the center nor at the sides as they are poorl... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Managemen... read more
Bad service Every time we make reservations they screw things up. I need wheelchair accessible And they say on till we get that and they done have a room for us. We always manage to get charged more than other people also. I've heard them. Even if I tell them we need city is hope discount. Very unhappy.
The property is being renovated. The first room assignment was to a room that was under construction. I checked in at 3:30pm and they did not have any rooms on the ground floor and the room on the second floor was a mile from the elevators and I had lots of baggage. Then the extra fast wifi was not working. Oh well.
Business response:
Thank you for the feedback. We are extremely sorry for the issues you encountered while getting a room and regret the inconvenience caused. We have shared your remarks with our team in an effort to prevent anything like this from happening again. Also, our service provider has been made aware of the internet problem and we are working to ensure we have the proper connectivity throughout the hotel. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hote... read more
The lobby and elevators were filthy. The place was stark and draby. They advertise a continental breakfast and only serve stale breakfast bars. Wish I would have paid $40 more and stayed at the Double Tree across the street. Horrible experience.
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you encountered while you were here and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We will also share your feedback with our Brand Leaders so they can use it while planning new breakfast offerings. We do hope you will stay with us another time so ... read more
It real waste of money.The mon
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.