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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I checked in I asked them if the TV was working they said yes, however it was partially working. I asked to be moved and I was told they would call the tech but didn't I asked 3 times and was told at the third time they were not answering. My elderly mother was with me and it was entertainment for her I needed. The bathroom was dirty and stained and the shower did not work correctly. I had to cancel the second night and get a room somewhere else.
Business response:
Thank you for your review. We apologize for the cleanliness and maintenance issues you encountered in your room. Even more distressing is the fact we were unable to resolve the problems to your satisfaction. Please be assured that we have discussed your feedback with the appropriate departments, and we're taking immediate actions to make sure such incidents can be prevented from occurring again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
The property was generally dirty. The first room I had was smelly (trying to mask the smoke smell) in a no smoking facility and there was an ant invasion. The second room - after complaining and asking to move to a new room - was dirty. I went to WalMart and got my own supplies to clean the room's floor (absolutely nasty dirty, sticky, with dirt spots), and clean the surfaces, and cleaned all the door handles (including refrigerator) and surrounding areas. Trash set out by one guest stayed in the hallway for 2 days. The lobb... read more
Business response:
Thank you for taking time to post your thoughts about your recent visit. We are truly sorry that your suite was not in the spotless condition it should have been. We apologize that steps were missed in our inspection procedures and we can only assure you going forward that this has been addressed. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Old property. Bad smells. Lousy “breakfast” (3 mini-muffins, 6 granola bars, and packages of oatmeal total), Shabby room. Peeling paint. Shower room smelled like mildew and had bare bulb fluorescent light fixture like a mechanics shop. Sloping bed. Staff was friendly but slow. RIGHT NEXT TO FREEWAY so it was loud. Would not recommend.
Business response:
Megan, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Ma... read more
High price rooms not updated Paid for a king I received two small beds I sat on the edge of the bed it flew up.. cabinets are old not up to par like bbn other Express suites...
Business response:
Tremain, thank you for your feedback. We are sorry for not being able to provide you with the room you booked and the difficulties you had to face. We will see what went wrong so we are well poised to handle such unanticipated situations more diligently. We hope you will consider giving us another chance so we can make it up to you. Sincerely, Hotel Management
The check in staff/lady was really rude. The room has a bad smell. The WiFi was a joke, can’t do nothing. The mattress was uncomfortable. The only nice thing was the front desk staff/man was helpful when I checked out.
Business response:
Thank you for your review. Although you were pleased with the service provided by one of our staff, we apologize for the impudent attitude you experienced from our front desk associate at the time of check-in and the odor you experienced in your accommodation. Please be assured that we have discussed your feedback with our team to remind them our primary goal is to provide outstanding customer care to our guests. We have also asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We ho... read more
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.