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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We arrived while a group was told their room was sold. The entire city was sold out and they were left without a room. Our room was not ready when we arrived at 2 and we were told to return. The room had no shampoo. We were told we could buy it at 7/11 and they had run out. For $150 a night, we can go to 7/11? The bed was very uncomfortable and you could feel the coils. The refrigerator was a noise making machine. The following day we didn’t get and bed making service or new towels. This place has turned into a dump. We will... read more
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
I never got a chance to stay on this property. I book my reservation about a month in advance for a race in Arcadia that I was particiapating in, howveer on the night i was supposed to go to the hotel, I was notified via email and voicemail that my reservation was canceled because of overbooking. I didn't pay for the room at first, however I feel as though this still doesn't excuse the hotel to overbook and overlook one reservation that was meant to happen. Very disspaointed and I will not be using this site again.
Business response:
Thank you for your review. Please accept our apologies for the mix-up with your reservation and for not able to accommodate you. We’re investigating the issues you described and are taking the appropriate action to prevent it from happening again. We would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
Reviews on the website were a big stretch and different than what I experienced. I guess my expectations were raised beyond the delivery.
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Parking was easily accessed ,and plentiful. No amenities what so ever.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Reserved a room with a guaranteed credit card, pay at hotel option, thru Expedia. Called in advance that we would come in late at about 10 pm. Showed up at about 1015. Took 5+ mins to get someone to the reception. When the front desk operator showed up, her first point was 'we can not check you in'. Upon probing further, i came to know that someone made a mistake and gave away two more rooms to an alternate customer, but that they do not have a room for me. She offered to get me a room at their 'sister' property. I took it u... read more
Business response:
Thank you for sharing the details surrounding your experience with us. We are so sorry for not being able to accommodate you at our hotel and the inconvenience caused to you due to the relocation. Also, we apologize for the less than desirable behavior you encountered from one of our associates. Your experience is not indicative of the service we train our team to provide. We have shared your feedback with the entire staff as we take your comments seriously, and our training will be revisited to ensure this does not happen a... read more
Trash in the hallways Here on business 2nd and last stay. Trash in the hallways dogs barking and overall poor excuse for a hotel. To many choices in a 1 mile radius.
Business response:
Mark, you are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel... read more
Bad SOPs Ive booked thru expedia on 3/14/2019.When i’ve arrived to the hotel at 9:00pmi was informed by front desk agent they didnt have a room for me due to the hotel being sold out.The front desk informed i need to call expedia myself and get relocated.I’ve been an executive in the hotel industry for the last 25 years never have i encountered this situation before were the hotel wouldn’t walk a guest to different property.SOPs need to placed for overbooking.
Business response:
Bryan, thank you for the feedback. We are sorry for the reservation issue you encountered due to the third party website and regret we were unable to accommodate you this time. Your comments will be used as a training tool to improve our procedures and provide a better experience for our guests. We understand your frustration and truly appreciate your patience. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Pass pay double or drive 10 miles more!! Came on business and the three other hotels close by wete booked. Hotel is dirty with zero amenities unless you would like to call burnt coffe with granola bars in the morning. Trash in the hall ways and uncomfortable beds. Really can not state how run down and ill kept this lical is.
Business response:
Mark, thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,236 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.